Noreen Folio
Virtual Assistant/Scheduler/Appointment Setter
Dumaguete
Summary
Possessing excellent communication and organizational skills, adept in handling high-volume call environments and ensuring efficient workflow. Knowledgeable in call operations and telecommunication systems, with proficiency in data entry and CRM software. Capable of optimizing call strategies and enhancing customer engagement for improved outcomes.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Bid Research Specialist
CMD-Construct Connect / BB-Dodge Construction Data
09.2018 - 12.2022
Doing outbound calls to Architects, Engineers, Project Managers, Contractors and Sub contractors to ensure timely updates of a Public or a Private projects from ground breaking to bidding process until it's completion. Using CRM data tools and Leads for updating the schedules. Following the projects by calling, sending emails and web research throughout United States.
DME Scheduler
Nucare Pharmacy and Surgical
01.2022 - 12.2024
- Durable Medical Equipment (DME) Scheduler - Doing Outbound calls confirming Patients schedule dates of the delivery and confirming DME needed that is prescribe by the Doctors
- Sending an email to the warehouse to reschedule the deliveries
Dialer / Appointment Setter
Savior Group Inc.
12.2024 - 01.2025
- Doing outbound calls using Leads and getting them booked for an appointment with our State Licensed Underwriter for their mortgage protection policy
CSR
Qualfon Dumaguete
Dumaguete, Negros Oriental
01.2011 - 01.2012
Health Care Customer Representative
SPI Global CRM
Dumaguete, Negros Oriental
02.2013 - 08.2015
Customer Service Representative
SPI Global CRM
Dumaguete, Negros Oriental
04.2016 - 09.2018
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Broadcast Journalism
EnglishFoundation University
Dumaguete, Negros Oriental 05.2010 - 04.2014
Skills
Excellent Communication
Timeline
Dialer / Appointment Setter
Savior Group Inc.
12.2024 - 01.2025
DME Scheduler
Nucare Pharmacy and Surgical
01.2022 - 12.2024
Bid Research Specialist
CMD-Construct Connect / BB-Dodge Construction Data
09.2018 - 12.2022
Customer Service Representative
SPI Global CRM
04.2016 - 09.2018
Health Care Customer Representative
SPI Global CRM
02.2013 - 08.2015
CSR
Qualfon Dumaguete
01.2011 - 01.2012
Bachelor of Arts - Broadcast Journalism
EnglishFoundation University
05.2010 - 04.2014
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