Jovie Ann Dela Rita

As an Insurance Specialist, I handled both inbound and outbound calls to gather and confirm critical information needed to release vehicles for towing whether for salvage, inspection, or further processing. I acted as a liaison between customers, auto shops, tow yards, and insurance adjusters to ensure smooth coordination and timely vehicle movement.

• As a Chat Support Representative for Instacart, I provided real-time assistance to customers and shoppers through live chat, ensuring smooth and efficient resolution of concerns related to orders, deliveries, and account issues.

• As a Retail Support Representative for Amazon, I provided multi-channel customer service through inbound calls, live chat, and email. I supported customers throughout the shopping journey answering questions, resolving concerns, and ensuring a seamless experience with Amazon’s products and services.

• As a Technical Support Representative for a leading telecommunications provider, I provided front-line support to customers experiencing technical issues with their internet, mobile, and home phone services. My role involved troubleshooting, resolving service interruptions, and ensuring a high level of customer satisfaction.