NOEMI LANDAGAN
Bato
Summary
Healthcare Customer Service Representative with 2 years experience providing compassionate support and solutions to Providers. Skilled at navigating eligibility and benefits. Key Achievement: Answering providers inquiry, resolved the Provider’s complaint and ensured claims was paid and processed correctly.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Healthcare Account)
Concentrix
11.2022 - 05.2025
- Responded general inquiries from hospital, clinics, doctors and insurance companies
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Answered the billing and medical questions of providers by adhering to confidentiality agreements, HIPAA, and company policies.
- Resolved the complaints of providers, logged billing discrepancies and ensured that claim are paid and processed correctly.
- Escalated the complaints of upset providers to the manager for follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Providing information in regards to healthcare benefits.
Education
Bachelor of Science in Business Administration - Financial Management
University of Saint Anthony
Iriga City, Camarines Sur05.2020
Skills
- Communication Skills
- Computer Skills
- Costumer Service
- Effective Listening
- Adaptability
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Call center experience
- Computer proficiency
LANGUAGE
Tagalog
English
Timeline
Customer Service Representative (Healthcare Account)
Concentrix
11.2022 - 05.2025
Bachelor of Science in Business Administration - Financial Management
University of Saint Anthony
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