JENNIFER B. GONZALES
San Mateo
Summary
To acquire a challenging post in an organization that enable for me to develop and share my skills and work experiences. Seeking a full time job utilizing my customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Support Voice 2 - Healthcare Account
OPTUM GLOBAL SOLUTIONS
08.2022 - 08.2024
- Assisted with inbound calls and email tasks regarding healthcare services, insurance claims, and member/provider support.
- Facilitated outbound calls and email communications to medical facilities for appointment scheduling and medical records requests.
- Served as the initial point of contact for patient inquiries related to benefits coverage, plan eligibility, insurance claims, and prior authorisation.
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Customer Service Representative - Scheduler
TPG ORCHID CYBERTECH SERVICES INC.
04.2016 - 03.2019
- Contacted Australian customers to discuss technician visits.
- Coordinated weekly technician schedules for timely customer issue resolution.
- Supported creation of end-of-day reports and addressed inquiries from technicians and engineers.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Data Quality Assurance Specialist
TECH MAHINDRA LTD.
05.2014 - 12.2015
- Audited processed transactions for wireless accounts to ensure compliance with application documentation standards and process flow requirements.
- Assisted in consolidating end-of-day reports for accuracy and completeness.
- Supported quality assurance efforts through meticulous review of transaction processes.
- Recorded quality assurance activities to maintain accurate documentation and manage quality of system.
Education
Bachelor of Science - Business Administration
San Mateo Municipal College
01.2013
Highschool -
Silangan National High School
01.2007
Elementary -
Silangan Elementary School
01.2003
Skills
- Resourcefulness
- Organizational skills
- Time management
- Customer interaction
- Attention to detail
- Goal orientation
- Customer service
- Healthcare compliance
- Technical troubleshooting
- Multi-tasking
- Call center experience
- Written and verbal communication
- Product knowledge
- Efficiency
Timeline
Customer Service Representative Support Voice 2 - Healthcare Account
OPTUM GLOBAL SOLUTIONS
08.2022 - 08.2024
Customer Service Representative - Scheduler
TPG ORCHID CYBERTECH SERVICES INC.
04.2016 - 03.2019
Data Quality Assurance Specialist
TECH MAHINDRA LTD.
05.2014 - 12.2015
Bachelor of Science - Business Administration
San Mateo Municipal College
Highschool -
Silangan National High School
Elementary -
Silangan Elementary School