NOEL CARPENTERO
United Healthcare Group
Carcar City
5
years of professional experience
Detail-oriented Virtual Assistant with 5+ years of experience in customer relations and administrative support. Skilled in Amazon Seller Central, product research, keyword optimization, Canva design, email management, and healthcare insurance processes. Focused on improving organizational efficiency and delivering effective behind-the-scenes support.
Work History
United Healthcare Provider Phone/Chat Support
2 Years 7 Months- Reviewed claims, created authorizations/intakes, and checked patient coverage to ensure accurate processing
- Maintained a positive work ethic and commitment to providing excellent service
- Identified employees not adhering to planned schedule to enhance team accountability
- Streamlined operations to enhance efficiency and boost customer satisfaction
Amazon Seller Phone/Email Support
1 Year 8 Months- Resolved seller account issues via phone and email, enhancing the FBA/FBM seller experience with product listings, keyword optimization, and Seller Central navigation
- Coached agents on complex seller escalations as a Subject Matter Expert, maintaining a knowledge base for Seller Central policy updates to improve team support capabilities
Education
High School Diploma
S.Y. 2017-2019
- Degree Awarded with High Honors
- Recipient of best in ICT overall 2019
Skills
TECHNICAL TOOLS & PLATFORMS
Salesforce
Genysis
Amazon Seller Central (FBA/FBM)
Microsoft Excel
Google Suite
Canva
Photoshop
CORE COMPETENCIES
Appointment coordination
Data Entry & Management
Email Management
Customer Support
File managementation
Administrative Support
ADDITIONAL SKILLS
2D animation
HIPAA compliance
Claims processing
Timeline
United Healthcare Provider Phone/Chat Support
United Healthcare Group
09.2022 - 04.2025Read More
Amazon Seller Phone/Email Support
Amazon Seller Central Workspace
10.2020 - 06.2022Read More
Mantalongon National School
High School Diploma
Read More