Niño Rey Rentuma
Customer Service Representative
Cebu City,Minglanilla
Summary
Experienced customer service professional with a strong track record of resolving inquiries, providing technical troubleshooting, and effectively managing FBA reimbursements. Recognized for consistently delivering efficient solutions and maintaining high levels of customer satisfaction. Adept at fostering positive relationships through exceptional communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Back Office
Evotech
11.2023 - Current
- Handle FBA reimbursements by filing and monitoring cases for missing inbound shipments, lost and damaged inventory, lost in transit items, and customer returns to ensure accurate resolution and reimbursement
Customer Service Associate
Amazon
06.2023 - 11.2023
- In this role at Amazon, I was responsible for delivering exceptional customer service and resolving inquiries and issues through the phone
- Engaged with customers professionally and empathetically, actively listening to their needs, concerns, and questions
- Demonstrated a strong commitment to Amazon's customer obsession principle by prioritizing customer satisfaction above all else
Customer Service Associate
Techmahindra
07.2022 - 01.2023
- I offered empathetic and patient assistance to customers who were experiencing connectivity problems, reassuring them during outage incidents and guiding them through the troubleshooting process
Customer Service Associate
Concentrix
08.2019 - 04.2021
- Provided expert technical support to customers facing issues with their mobile phones, including troubleshooting hardware and software problems, setting up devices, and addressing connectivity issues
- Actively listened to their concerns, displayed empathy, and guided them through step-by-step troubleshooting processes
Customer Service Associate
Teletech
10.2018 - 05.2019
- Assisted customers in placing orders, offering product recommendations, and ensuring a seamless online or in-store ordering experience
- Demonstrated an in-depth understanding of the company's product offerings and promotions
- Provided real-time updates on the status of orders, tracking information, and estimated delivery dates
- Proactively communicate any delays or issues, taking ownership of the customer's order journey
Customer Service Associate
Qualfon
02.2018 - 08.2018
- Provided expert guidance to customers facing TV-related issues, including setup, connectivity, hardware, and software problems
- Utilized in-depth knowledge of TV technologies and configurations to diagnose and resolve issues promptly
Education
Bachelor Of Science - Information Technology
Asian College Of Technology
11.2016
Skills
- Customer Service
- Interpersonal Skill
- Team Player
- Time Management
- Communication
Languages
English
Hobbies and Interests
- Gaming
- Watching Movies
Personal Information
- Date of Birth: 11/24/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
Timeline
Back Office
Evotech
11.2023 - Current
Customer Service Associate
Amazon
06.2023 - 11.2023
Customer Service Associate
Techmahindra
07.2022 - 01.2023
Customer Service Associate
Concentrix
08.2019 - 04.2021
Customer Service Associate
Teletech
10.2018 - 05.2019
Customer Service Associate
Qualfon
02.2018 - 08.2018
Bachelor Of Science - Information Technology
Asian College Of Technology
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