Aldwin Gabuna
San Jose del Monte
Summary
Adept at enhancing customer satisfaction and streamlining back office operations. My proactive approach and active listening skills have consistently resolved customer complaints, fostering loyalty and repeat business across roles at TaskUs, Afni Fairview, and Concentrix.
Overview
7
7
years of professional experience
Work History
Back Office
Foundever
04.2018 - 08.2022
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Implemented process improvements that resulted in increased productivity within the back office team members.
- Improved Back Office efficiency by streamlining workflow processes and implementing new software tools.
- Assisted with back office operations during peak periods to maintain productivity levels across all departments.
Customer Service Representative
TaskUs
09.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Afni Fairview
07.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Concentrix
05.2024 - 09.2024
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology (4th Year Second Semester)
STI Puerto Princesa
Puerto Princesa City, Province Of Palawan, Philippines03.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Call Management
- Microsoft PowerPoint
- Quality Control
Timeline
Customer Service Representative
Concentrix
05.2024 - 09.2024
Customer Service Representative
Afni Fairview
07.2023 - 12.2024
Customer Service Representative
TaskUs
09.2022 - 03.2023
Back Office
Foundever
04.2018 - 08.2022
Bachelor of Science - Information Technology (4th Year Second Semester)
STI Puerto Princesa
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