Nina C. Dalaniel
Mandaue City
Summary
Results-driven and student-centred professional seeking a position as a Freelance ESL Teacher, dedicated to enhancing learners’ English proficiency while continuously improving personal and professional competencies.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
iPloy Solution OPC
Cebu City, Cebu
01.2022 - Current
- Team Leader
- Supervise and mentor customer service representatives to meet performance targets.
- Ensure high-quality customer interactions and resolve escalated concerns.
- Monitor team metrics, implement process improvements, and report outcomes to management.
- Foster collaboration, motivation, and professional growth within the team.
- Uphold company standards while promoting customer loyalty and satisfaction.
- Collaborated with colleagues to enhance service quality.
- Work closely with colleagues to improve service quality.
- Share feedback and suggestions to enhance customer experience.
- Participate in training sessions to stay updated on products and procedures.
English as a Second Language Teacher
K & P Global Tech Co., Inc.
Mandaue City, Cebu
11.2012 - 12.2022
- Developed customised lesson plans and teaching materials aligned with students' proficiency levels, enhancing learning outcomes.
- Delivered personalised online English lessons via video conferencing, fostering engagement and language acquisition.
- Adapt teaching methods to suit diverse learning styles and cultural backgrounds.
- Create a supportive and motivating learning environment.
- Assess student progress and provide constructive feedback.
- Communicate regularly with students (and sometimes parents) about progress and goals.
- Maintained comprehensive records of student attendance and performance to track progress and inform instructional decisions.
Education
Diploma of Higher Education - Major in English
University of Cebu- Banilad Campus
Banilad, Cebu, Philippines01-2012
Bachelor of Secondary Education - Major in English
University of Cebu- Banilad Campus
Banilad, Cebu, PhilippinesSkills
- Customer interaction
- Active Listening
- Problem Solving
- Training Participation
- Team Collaboration
- Time management
- Conflict Resolution
- Multi-tasking
- Service quality improvement
- Written and verbal Communication skills
- Multi-channel communication
Certification
Board passer of Licensure Examination for Professional Teachers
Custom
- Jessel Rober, Team lead, iPloy OPC, sam.rober98@gmail.com, 09095065030
- Clarineth Patac, ESL Teacher- Freelancer, clarinethp@gmail.com, 09055216964
Timeline
Customer Service Representative
iPloy Solution OPC
01.2022 - Current
English as a Second Language Teacher
K & P Global Tech Co., Inc.
11.2012 - 12.2022
Diploma of Higher Education - Major in English
University of Cebu- Banilad Campus
Bachelor of Secondary Education - Major in English
University of Cebu- Banilad Campus