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Babacar Seck
Manila
Summary
IT and technical support specialist with over 10 years of experience in delivering multilingual technical support in fast-paced BPO and international settings. Expertise in troubleshooting hardware, software, network connectivity, and application issues through various support channels. Proficient in ticket management, incident resolution, and CRM platforms such as Zendesk and Salesforce. Recognized for strong problem-solving skills and a customer-first approach that enhances service quality and user satisfaction
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Purolator
01.2024 - 08.2025
- Provided exceptional customer support through phone and email inquiries.
- Managed customer inquiries and logistics issues, ensuring prompt solutions to enhance customer satisfaction.
- Coordinated with internal teams to resolve issues swiftly, improving overall service response times.
- Resolved issues by coordinating with internal departments and logistics teams.
- Processed orders efficiently using company-specific software systems.
Technical & Travel Support
Airbnb
Remote
01.2021 - 12.2024
- Provided multilingual technical and travel support to international customers.
- Assisted with reservations, cancellations, itinerary changes, and booking conflicts.
- Tracked and resolved customer tickets using CRM tools, ensuring timely support.
- Promoted platform services, enhancing customer engagement and experience.
Customer Support & Travel Assistance
Expedia France
01.2018 - 12.2018
- Facilitated travel bookings, itinerary modifications, and inquiries to enhance customer satisfaction.
- Utilized upselling and cross-selling strategies to maximize revenue per booking.
- Executed daily tasks with precision at the workplace.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Technical Support Specialist
SiriusXM Canada
01.2018 - 12.2018
- Identified and analyzed technical issues with SiriusXM services and equipment.
- Collaborated with engineering teams to address system outages.
- Resolved customer inquiries through phone and email support.
- Resolved streaming and account issues, enhancing user experience; promoted subscription options to increase customer engagement.
Education
Professional Bachelor's Degree - Networks & Telecommunications
Institut Privé Africain En Informatique Et Gestion
Senegal01-2012
BTS - Network & Telecommunications Administration
Institut Privé Africain En Informatique Et Gestion
Senegal01-2010
Skills
- Customer support
- Customer interaction
- Booking management
- Ticket tracking
- CRM software
- Technical support
- Issue resolution
- Travel coordination
- E-commerce support
- Sales techniques
- Retention strategies
- Multilingual communication
- Time management
- Customer interaction
- Ticket tracking
- Complaint resolution
- Technical troubleshooting
- Call escalation
- Materials transport
- Service upselling
- Account updating
- Scheduling
- Product and service solutions
- Microsoft Office Suite
- Administrative support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
- French, Native
- English, Fluent
Timeline
Customer Service Representative
Purolator
01.2024 - 08.2025
Technical & Travel Support
Airbnb
01.2021 - 12.2024
Customer Support & Travel Assistance
Expedia France
01.2018 - 12.2018
Technical Support Specialist
SiriusXM Canada
01.2018 - 12.2018
Professional Bachelor's Degree - Networks & Telecommunications
Institut Privé Africain En Informatique Et Gestion
BTS - Network & Telecommunications Administration
Institut Privé Africain En Informatique Et Gestion