Summary
Overview
Work History
Education
Skills
Certification
References
Personal Information
Timeline
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Nicole Alcantara

Nicole Alcantara

Marikina City,RIZ

Summary

I want to excel in this field with hard work, perseverance and dedication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Alorica
8 2019 - 9 2020
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience for their satellite radio.

Collections Specialist

Accenture Inc.
02.2022 - 09.2024
  • Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.

Retention Specialist

Results Cx
10.2020 - 05.2021
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.

Technical Support Representative

Concentrix
07.2018 - 04.2019
  • I worked business to business payroll project - Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

Education

New Era University

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Parang High School
Parang, Marikina City

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Allangigan Elementary School
Candon City, Ilocos sur

Skills

Customer service expert

Technical Troubleshooting

Customer Service

Technical Support

Customer Success Management

Certification

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

References

  • Jhonn Benedict Tabilas, Stock Clerk, Grainsmart, Franchise, 09281901672
  • Jaime Tayobong, Operation Officer, Home Credit, 09161932369
  • Gerald Nepomuceno, Dispute Specialist, Sitel, Philippines, 09163302634

Personal Information

  • Age: 23 years old
  • Place of Birth: San Miguel, Leyte
  • Height: 5`4
  • Weight: 49kls
  • Date of Birth: 08/29/97
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Iglesia Ni Cristo

Timeline

Collections Specialist

Accenture Inc.
02.2022 - 09.2024

Retention Specialist

Results Cx
10.2020 - 05.2021

Technical Support Representative

Concentrix
07.2018 - 04.2019

Technical Support Representative

Alorica
8 2019 - 9 2020

New Era University

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Parang High School

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Allangigan Elementary School

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Nicole Alcantara