MARY ANJELIE Amba
CSR/TSR
Manila
Summary
To work and secure a position in a progressive company where I can enhance my skill and develop my knowledge that will lead to a lasting working relationship. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Technical Support Representative
CONCENTRIX
10.2022 - 12.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Service Representative
Acquire BPO
10.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
EPERFORMAX
09.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
INSTRUCTOR
AIRLINK INTERNATIONAL AVIATION COLLEGE
09.2017 - 12.2019
- Promoted classroom safety, collaboration, and best practices.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
Education
Tertiary - Bachelor Of Science in Aviation Electronics Technology
Philippine State College of Aeronautics
Pasay, Metro Manila 01.2010 - 04.2015
Secondary - undefined
ANTONIO MACEDA INTEGRATED SCHOOL
01.2004 - 04.2008
Primary - undefined
ANTONIO A. MACEDA INTEGRATED SCHOOL
01.1998 - 04.2004
Skills
Customer Service
Technical Troubleshooting
Customer service expert
Information Protection
Microsoft Office Specialist (MOS) Expert
Data Recovery
Appointment Scheduling
Remote Technical Support
Online Chat Support
Attention to Detail
Trainings and Seminars
- E-Commerce Drop-Shipping and Shopify, Online Course, 06/01/2024
- SALES AND MARKETING: THE MASTER CLOSER BLUEPRINT, Picadilly Star Building, BGC, 09/18/19
- METHODS OF TEACHING, Air Link International Aviation College, Pasay City, 06/30/18
- STRATEGIC PLANNING: WORKSHOP ON OUTCOMES BASED EDUCATION, Air Link Campus, Domestic Airport Road, Pasay City, 04/24/18
- FACULTY DEVELOPMENT SEMINAR, Air Link Aero Club, Pasay City, 11/16/17 - 11/17/17
Applicant
MARY ANJELIE E. AMBA
References
- Available upon request
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Technical Support Representative
CONCENTRIX
10.2022 - 12.2023
Customer Service Representative
Acquire BPO
10.2021 - 10.2022
Customer Service Representative
EPERFORMAX
09.2020 - 07.2021
INSTRUCTOR
AIRLINK INTERNATIONAL AVIATION COLLEGE
09.2017 - 12.2019
Tertiary - Bachelor Of Science in Aviation Electronics Technology
Philippine State College of Aeronautics
01.2010 - 04.2015
Secondary - undefined
ANTONIO MACEDA INTEGRATED SCHOOL
01.2004 - 04.2008
Primary - undefined
ANTONIO A. MACEDA INTEGRATED SCHOOL
01.1998 - 04.2004
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