Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Hi, I’m

Nicolai Andrie Sangalang

Virtual Assitant / Team Manager
Lipa City
Nicolai Andrie  Sangalang

Summary

  • Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
years of professional experience

Work History

Zotic New York

Customer Service Team Manager
01.2023 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Fusion Motorsports USA

Customer Service Virtual Assistant
07.2023 - 12.2023

Job overview

  • Conferred with customers by telephone, chat or email to provide information.
  • Managed CRM input, exports and clean up.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Masion.Co

Customer Service Manager
06.2023 - 12.2023

Job overview

  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Researched and corrected customer concerns to promote company loyalty.

TELUS International AI

Media Web Annotator
03.2022 - 01.2023

Job overview

  • Checked for accuracy by verifying data and records.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Created spreadsheets for more efficient recordkeeping.
  • Utilized techniques for increasing data entry speed.

TELUS International AI

Ads Quality Rater
10.2021 - 03.2022

Job overview

  • Created and managed database of information gathered from research.
  • Organized and analyzed market-related information from internal and external sources.
  • Drove growth by delivering actionable insights across clients, prospects, and competitors.

Fresh Blooms

Florist Designer
06.2021 - 10.2021

Job overview

  • Prepared potted plants and bouquets based on customer requirements.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

San Miguel Corporation

Customer Service Representative
03.2018 - 04.2021

Job overview

  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

University of Batangas
Lipa City, Philippines

No Degree from Information Technology
04.2001

University Overview

Skills

    Administrative Support

undefined

Software

Affirm

META Business Suite

Trello

G-Suite

Office 365

Slack

Shopify

Zendesk

Gorgias

ClickUp

Canva

Timeline

Customer Service Virtual Assistant
Fusion Motorsports USA
07.2023 - 12.2023
Customer Service Manager
Masion.Co
06.2023 - 12.2023
Customer Service Team Manager
Zotic New York
01.2023 - Current
Media Web Annotator
TELUS International AI
03.2022 - 01.2023
Ads Quality Rater
TELUS International AI
10.2021 - 03.2022
Florist Designer
Fresh Blooms
06.2021 - 10.2021
Customer Service Representative
San Miguel Corporation
03.2018 - 04.2021
University of Batangas
No Degree from Information Technology
04.2001
Nicolai Andrie SangalangVirtual Assitant / Team Manager