DEXTER OBERA
Taguig, Metro Manila,00
Summary
Developed key leadership and customer service skills in fast-paced customer-focused environment. Excel in team management, conflict resolution, and performance optimization. Seeking to transition these skills into new field to drive operational success and team efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Manager
Alorica
Makati City, Metro Manila, Philippines
09.2025 - 07.2026
customer service quality assurance (QA)
Alorica
Makati City, Metro Manila, Philippines
05.2024 - 10.2025
- Keep organized logs of all evaluations, feedback, and coaching sessions for accountability and tracking.
Customer Service Representative
Alorica
Makati City, Metro Manila, Philippines
10.2023 - 05.2024
- Ensure every interaction leaves a positive impression to boost CSAT, NPS, or repeat purchases.
Education
Bachelor of Science - Hospitality Management
Colegio de la salle fondation de tacloban inc
01.2023
General Academic Strand - undefined
Sta. Fe, Stand - Alone Senior High School
01.2019
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Sta. Fe, National - Junior High School
01.2017
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San Isidro Elementary School
01.2013
Skills
- Team management
- Administrative support
- Report preparation
- Data management
- Inbound call answering
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Computer skills
- Team leadership
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Work Planning and Prioritization
Certification
- Employee Excellence (2024) Amazon Top tier customer service associate
- Certificate of Completion, Training Courses (2023) Tools and research problem solutions.
- CSA - Site Champion Award Customer Care Experience Understandability (CCX-U)
- Certificate of Completion, Quality Assurance (2024) Learning and development opportunities
Timeline
Customer Service Team Manager
Alorica
09.2025 - 07.2026
customer service quality assurance (QA)
Alorica
05.2024 - 10.2025
Customer Service Representative
Alorica
10.2023 - 05.2024
General Academic Strand - undefined
Sta. Fe, Stand - Alone Senior High School
undefined
Sta. Fe, National - Junior High School
undefined
San Isidro Elementary School
Bachelor of Science - Hospitality Management
Colegio de la salle fondation de tacloban inc
Listening motivational podcast
“Listening to motivational podcasts keeps me motivated and helps me stay positive every day.”