Nick Girl Pantinos
Hamtic, Antique
Summary
Dynamic banking professional with extensive experience at Penbank, Inc., excelling in customer data management and transaction processing. Proven ability to maintain confidentiality while ensuring accuracy and compliance. Recognized for delivering exceptional customer service and effectively resolving discrepancies, contributing to enhanced operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
New Accounts Clerk
Penbank, Inc.
Iloilo City
01.2024 - 03.2025
- Maintained records of new accounts opened, closed or modified for future reference.
- Maintained customer data confidentiality while inputting information into system.
- Interviewed customers to obtain information needed for opening accounts.
- Processed paperwork associated with the opening of new accounts including signature cards and check orders.
- Provided support with customer inquiries regarding account balances, transactions and other related issues.
Transaction Verifier
Penbank, Inc.
Iloilo City
01.2024 - 03.2025
- Ensured all customer information was collected, stored, and handled securely.
- Performed document review to ensure compliance with standards and regulations.
- Provided assistance in resolving discrepancies between customer records and documents.
- Verified accuracy of customer information by collecting and inputting data into system.
- Reviewed data obtained from interview for completeness and accuracy.
Bank Teller
Penbank, Inc.
Iloilo City
01.2023 - 12.2023
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Counted currency, coins, and checks received to prepare for deposit.
- Performed cash handling duties including counting currency, coins and checks.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Loans Processor
Penbank, Inc.
Iloilo City
12.2019 - 12.2022
- Maintained complete confidentiality of submitted information according to release guidelines.
- Conducted preliminary assessment of applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Maintained and updated loan application files and records in accordance with company policies.
- Submitted loan applications to underwriting department for review and approval process.
Finance Teller
Taytay Sa Kauswagan, Inc.
Pavia, Iloilo Province
12.2015 - 02.2018
- Provided exceptional customer service while accurately processing routine transactions.
- Balanced cash drawers on a daily basis.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits, encashments and withdrawals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
Bachelor of Science - Business Administration And Management
Central Philippine University
Iloilo City04-2015
High School Diploma -
Antique National School
San Jose, Antique04-2011
Elementary Diploma
Hamtic Central School
Hamtic, Antique04-2007
Skills
- Customer data management
- Account opening procedures
- Transaction processing
- Banking operations
- Data entry accuracy
- Customer service
- Cash handling experience
- Banking procedures
- Stress tolerance
Timeline
New Accounts Clerk
Penbank, Inc.
01.2024 - 03.2025
Transaction Verifier
Penbank, Inc.
01.2024 - 03.2025
Bank Teller
Penbank, Inc.
01.2023 - 12.2023
Loans Processor
Penbank, Inc.
12.2019 - 12.2022
Finance Teller
Taytay Sa Kauswagan, Inc.
12.2015 - 02.2018
Bachelor of Science - Business Administration And Management
Central Philippine University
High School Diploma -
Antique National School
Elementary Diploma
Hamtic Central School
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