Nicca Ella Tutaan

Work History

Citibank N.A ROHQ

06.2022 - Current

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Organize data into accessible reports and perform various types of analysis using key metrics such as yearly growth, return on assets, return on equity and earnings per share
Validation and reconciliation of the data to ensure Citi's records are reflecting the correct/expected data process.
Design fixes or escalate any concerns regarding data quality, if country's data does not adhere to the expected conventions and behaviors.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Accenture Inc.

12.2021 - 06.2022

Monitors inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Prepares and analyzes internal and external quality reports for stakeholders review.
Provides actionable data to various internal support groups as needed.

Accenture Inc.

10.2020 - 12.2021

Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Reviewed and verified income, credit reports and employment histories for each borrower.
Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new clients.
Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Assessed credit risk and analyzed financial statements.

Accenture Inc.

04.2020 - 10.2020

Matched purchase orders to invoices and logged invoices into computer.
Verified vendor accounts by reconciling monthly statements and related transactions.
Reviewed each invoice and requisitions for payment approval.
Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
Reconciled processed work by verifying entries and comparing system reports to balance numbers.
Matched purchase orders with invoices and recorded necessary information.
Supported management by processing invoices and documents with consistent on-time delivery.