HAIDELIZ SANTOS

• Handles end-to-end delivery of critical transformation initiatives
  related to system enhancements and integration linked to consent
  order, CAP, regulatory requirements, IMRs, etc.
• Participates in issue management process, ensuring that all
  issues/defects are communicated to all stakeholders for both
  strategic and tactical resolution handling. Liaise with
  program/project stakeholders to resolve identified
  showstopper/critical issues before migration to Production.
• Delivers complete documentation of functionality validation or data analysis required every cycle with respect to change management and enhancement governance and risk, and control requirements.
• Helps ensure coordination between partner systems by driving
  communication with technology teams to ensure adequate test
  coverage, provides walkthrough to stakeholders/operations groups, downstream consumers for every change supported to ensure proper handoff to production.
• Responsible for managing the delivery of requirements or
  enhancements to support different reporting requirements across
  applications supported by the Finance and Risk Shared Services
  Department.
• Works closely with Technology and different stakeholders in the
  release schedule assignment/prioritization to ensure that work is
  prioritized accordingly, with end-to-end consideration.
• Leads and ensures appropriate handoff process of requirements to testing and Technology team, and works with different partners to ensure correctness and completeness of impact assessments or functional requirements. Coordinates and ensures pre-approval of change items are properly obtained per process.
• Provides requestors with support and guidance on how to submit their requests, ensuring alignment with the strategic direction of the Program/application.

• Acted as deputy operational lead of the Manila SFT Team handling Full Suite and Genesis Integration project of SFT products for APACand EMEA region
• Guides two junior analysts in the Manila SFT team and can
  effectively delegate/direct tasks, provide timely updates to seniors,
  and escalate potential risks/issues
• Primarily engages technology, upstream product processors, and
  other stakeholders (including seniors) to define project scope,
  creation of BRDs, assist on technology conversion, identification of
  data quality issues, and resolution.
• Led R&R activities as an EUC Champion of GPSM Project Delivery
  Manila, which resulted in the successful completion of GPSM
  Annual EUC Inventory Review for 2 consecutive years.
• Empowered team through promotion of modern collaboration
  behaviors by serving as an Office 365 change enablement coach
  within FRSS Data Services and Delivery department.

• Worked as an integral part of project team which implemented a global financial reporting system (Full Suite Reporting Ledger) that aims to standardize, streamline financial and management reporting US processes, and replace existing legacy reporting systems
• Led the inbounds handoff process in Manila and provided systems support during various testing cycles which includes system environment preparations, data loads, validations and mappings. Performed data reconciliations and analysis and presented to senior stakeholders
• Achieved recognition from management and stakeholders for implementing business process improvements across Manila and Costa Rica centers, collaborating with technology and system architecture partners during project testing and production deployment phases and performing stretch assignments
• Empowered team through promotion of modern collaboration behaviors by serving as an Office 365 change enablement coach within Data Services and Delivery department
• Helped in standardizing full suite enhancements support model globally by developing a raci matrix that identifies different roles and responsibilities and presented to senior management to have clear agreement between various teams
  

Primarily responsible for onboarding of feeds into data warehouse, monitoring of data arrival and data sanity checks, and artifact maintenance

• Manage timely identification, communication and escalation of inbound/outbound processing of failures/rejects/exceptions to the relevant resolving team
• Provide metrics on performance & data quality/integrity
• Liaise with source contacts on processing issues & data quality.
  Perform maintenance activities on management of data records (groupings of individuals), hierarchies, reference tables, new dimensions and operational tools (such as calendars)
• Handle and track all user inquiries via relevant tracking systems.
  Maintain all user process documentation and guides
  

• Responsible in driving the design, documentation and development of business requirements and functional specifications including training of local staff for enhancements made in Request Center: Macquarie’s service catalog: a self-service portal for intelligent automation
• Engaged client to obtain business requirements
• Evaluates and identifies business solution in close liaison with system developers to ensure proposed solution is consistent with stakeholder’s expectations
• Made recommendations to avoid expense and unnecessary modifications to the systems
• Organized technical team as well as stakeholders
• Leads meeting by: facilitating active participation from all team members, pre-planning, using agenda’s setting goals, follow up, etc
• Wrote and revised business requirements document with client, technical team and managers until sign-off was obtained
• Defined data requirements, mockups and flowcharts for current and future business process/es
• Drove and owned project end-to-end
• Ensured critical dates are followed and target release date of changes is on-track
• Prepared user training guides and conducts technical training to IT Service Desk, Tools Operations Team and other affected groups for knowledge transition
• Assisted business testers during User Acceptance Testing.
• Designed a customer profile to help team make designed decisions concerning prioritization and resource allocation of projects

• Became part of a team of Infrastructure Services professionals that support business process and outsourcing work by providing “end-to-end” IT Operations, maintenance and support for Accenture and its clients:.
• Responsible for Node Tracing & Conversion, Hardware Support & Remediation of Non-Polling Machines, Server Patching & Back Up, Network Resiliency, Creation of Layout for MyExpressLane mobile’s login page.