NHELL CHRISTIAN E. DELA CRUZ
Customer Care Representative II
CALUMPIT
Summary
Seeking a challenging position in a reputable organization where I can learn new skills, expand my knowledge, and leverage my learning.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
Work History
Customer Care Representative II
Carelon Global Solutions
05.2025 - Current
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Customer Care Representative I
Carelon Global Solutions
09.2023 - 04.2025
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Care Representative
Foundever(former Sitel)
08.2022 - 03.2023
- Handles call regarding their health care benefits.
Cadet Engineer
Crown Asia Chemicals Corporation
10.2021 - 04.2022
- Helps maintain the quality of manufactured products.
- Helps maintain and troubleshoot line machines on production area.
OJT
Meralco Business Center
06.2018 - 08.2018
- Helps Sales Engineer on their everyday tasks.
Education
Bachelor of Science - Electrical Engineering
Bulacan State University
Malolos, Province Of Bulacan, Philippines 04.2001 - 01.2019
Skills
- Basic computer literacy skills
- Organizational skills
- Strategic planning and scheduling skills
- Customer service
- First call resolution
- Problem resolution
- Customer relations
- Call center experience
- Complaint handling
References
Rafael, Caleon, Electrical Engineer, 0916-883-3769
Gatmaitan Liezel, Customer Care Representative 0916-137-2681
Timeline
Customer Care Representative II
Carelon Global Solutions
05.2025 - Current
Customer Care Representative I
Carelon Global Solutions
09.2023 - 04.2025
Customer Care Representative
Foundever(former Sitel)
08.2022 - 03.2023
Cadet Engineer
Crown Asia Chemicals Corporation
10.2021 - 04.2022
OJT
Meralco Business Center
06.2018 - 08.2018
Bachelor of Science - Electrical Engineering
Bulacan State University
04.2001 - 01.2019