Summary
Overview
Work History
Education
Skills
Career Overview
References
Timeline
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JAYSON S. LEPITAN

JAYSON S. LEPITAN

Customer Service Representative
Davao City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

IQOR
10.2022 - 03.2024
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered prompt service to prioritize customer needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Arts in English Language Studies -

Holy Cross of Davao College

Skills

Basic computer literacy skills

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Career Overview

I handle a customer service position for a retail account based in the USA. The role primarily focuses on ensuring customer satisfaction through; handling customer feedback, track customer’s order online, and respond to customer inquiries regarding services and products.

References

Marites Awing, IQOR, Supervisor, marites.awing1@iqor.com

Timeline

Customer Service Representative

IQOR
10.2022 - 03.2024

Bachelor of Arts in English Language Studies -

Holy Cross of Davao College

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JAYSON S. LEPITANCustomer Service Representative