Neptali Paras

Reaching out to provider groups to discuss program overview. To help providers perform complete and comprehensive annual assessment for patients. Making sure that medicare advantage patients are being seen at least once per calendar year. Building connection with offices and providers.

• Informed clients of policies and procedures.
• Asking provider groups to submit medical records for a specific patient for HEDIS review.
• Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
• Promoted a culture of quality improvement within healthcare settings by emphasizing the importance of accurate HEDIS measure adherence during conversation over the phone with POC.
• Developed strong relationships with provider offices, facilitating efficient communication and access to medical records

• Assisting customers with their online orders, walk them through online shopping.
• Process returned items or replacements.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as top performer within the team.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.