Xero
Mari Shayne Bugarin
Virtual Assistant
Cebu City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Bookkeeping Assistant
VBP Back Office Solutions Inc.
Cebu City
03.2018 - Current
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Reviewed general ledger for accuracy and specific coding issues.
- Prepared tax returns for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
Outbound Customer Service Specialist
Opsify Philippines, Inc
Cebu City
10.2017 - 02.2018
- Perform outbound calls to clients for verification purposes, specifications, and all other enquiries related to the service the client provides
- Strong determination in identifying and raising areas for process/policy improvement through appropriate channels to prevent further customer issues
- Highly motivated in ensuring KPIs are met and maintained with standard quality
- Consistently provides excellent customer service to maintain high levels of customer satisfaction
- Shows eagerness to acquire a deep knowledge of how the product works to manage and deliver accurate resolutions for different customer problems
- Performs any other task as directed by management/business need
Customer Support Professional II
Convergys Cebu
Cebu City
04.2015 - 10.2017
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Accounting Management
University of San Carlos
Cebu City 06.2008 - 10.2012
Skills
Qualified daily living activity assistant
Software
Dext
NowInfinity
Microsoft Office
Certification
H&R Block - Income Tax Return 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
H&R Block - Income Tax Return 2021
03-2021
Senior Bookkeeping Assistant
VBP Back Office Solutions Inc.
03.2018 - Current
Outbound Customer Service Specialist
Opsify Philippines, Inc
10.2017 - 02.2018
Customer Support Professional II
Convergys Cebu
04.2015 - 10.2017
Bachelor of Science - Accounting Management
University of San Carlos
06.2008 - 10.2012
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