Xero
Mari Shayne Bugarin
Virtual Assistant
Cebu City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Bookkeeping Assistant
VBP Back Office Solutions Inc.
Cebu City
03.2018 - Current
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Reviewed general ledger for accuracy and specific coding issues.
- Prepared tax returns for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
Outbound Customer Service Specialist
Opsify Philippines, Inc
Cebu City
10.2017 - 02.2018
- Perform outbound calls to clients for verification purposes, specifications, and all other enquiries related to the service the client provides
- Strong determination in identifying and raising areas for process/policy improvement through appropriate channels to prevent further customer issues
- Highly motivated in ensuring KPIs are met and maintained with standard quality
- Consistently provides excellent customer service to maintain high levels of customer satisfaction
- Shows eagerness to acquire a deep knowledge of how the product works to manage and deliver accurate resolutions for different customer problems
- Performs any other task as directed by management/business need
Customer Support Professional II
Convergys Cebu
Cebu City
04.2015 - 10.2017
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Accounting Management
University of San Carlos
Cebu City 06.2008 - 10.2012
Skills
Qualified daily living activity assistant
Bookkeeping
Written Communication
Organization and Time Management
Accounts payable specialist
MS Office expert
Superior attention to detail
Analytical reasoning
Account Reconciliation
Office administration
Spreadsheet management
Mail handling
Administrative support
Time management
Data Entry
Attention to Detail
Software
Dext
NowInfinity
Microsoft Office
Certification
H&R Block - Income Tax Return 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
H&R Block - Income Tax Return 2021
03-2021
Senior Bookkeeping Assistant
VBP Back Office Solutions Inc.
03.2018 - Current
Outbound Customer Service Specialist
Opsify Philippines, Inc
10.2017 - 02.2018
Customer Support Professional II
Convergys Cebu
04.2015 - 10.2017
Bachelor of Science - Accounting Management
University of San Carlos
06.2008 - 10.2012