MORIEL ANDAL MUJAR
Naga City
Summary
Dynamic and detail-oriented Flight Reservation Specialist at Probe Cx with strong background in reservations and customer service, adept at managing booking systems and ensuring client satisfaction through effective conflict resolution and exceptional communication skills. Known for effective team collaboration and adaptability to changing requirements. Possesses excellent organizational skills, attention to detail, and proficient in CRM systems. Reliable and results-driven, consistently delivering high-quality service.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Flight Reservation Specialist
Probe Cx
06.2022 - Current
- Managed customer inquiries regarding reservations and availability through multiple communication channels.
- Assisted customers with booking modifications and cancellations, ensuring adherence to company policies.
- Resolved conflicts related to reservations promptly, promoting positive customer relations and satisfaction.
- Contributed to team efforts by participating in training sessions aimed at improving service quality.
- Supported team members on company policies and reservation procedures, increasing team efficiency.
Customer Service Associate
Sutherland Global Services
10.2020 - 05.2022
- Resolved customer inquiries through effective communication and active listening.
- Assisted in maintaining accurate records of customer interactions and transactions.
- Provided product knowledge to enhance customer satisfaction and retention.
- Collaborated with team members to streamline service processes and improve response times.
Education
Bachelor of Science - Education - Major in English
Central Bicol State University of Agriculture
Calabanga, Camarines Sur, PhilippinesSkills
- Time Management
- Adaptability
- High attention to detail
- Can work independently and as a team
- Can multi-task and work with minimal supervision
- Customer service/Call center experience
- Data entry
- Proficient in Microsoft Office
- Professional telephone demeanor/Complaint handling/De-escalation techniques
- Appointment scheduling
- Live chat support
- Software CRM system proficiency
- Data protection knowledge
Timeline
Flight Reservation Specialist
Probe Cx
06.2022 - Current
Customer Service Associate
Sutherland Global Services
10.2020 - 05.2022
Bachelor of Science - Education - Major in English
Central Bicol State University of Agriculture
Accomplishments
Top 13 Over-all agent for Voice, June 2024 Scorecard
Top 18 Over-all agent, July 2024 Scorecard
Certification
De-Escalating Customer Behaviour Initial for Frontline Employees (Online)
Security Awareness (Online)
Safety Awareness (Online)
Cyber Safety Awareness for Operational Contingent Workers (Online)
Privacy Awareness (Online)
Respectful and Inclusive Behaviours at the Qantas Group for Contingent Workers (Online)
Competition and Anti-Bribery Law for Customer Dealings Only (Online)
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