Monica Alvarez
Accounting Staff
Purok St. Ezekiel Moreno, Bacolod City, Province Of Negros Occidental
Summary
Dynamic BPO Agent at Transcom Bacolod with a proven track record in problem-solving and customer service. Enhanced client satisfaction through effective communication and timely resolution of issues. Skilled in maintaining accurate financial records as an Accounting Clerk, ensuring compliance and fostering positive client relationships.
Overview
2
2
years of professional experience
Work History
BPO AGENT
Transcom Bacolod
11.2025 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Accounting Clerk
Alyssa T Lastima Accounting Office
06.2024 - 10.2025
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Bachelor of Science - Management Accounting
University of Negros Occidental Recoletos
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
High School Diploma -
Handumanan National High School
Bacolod City, Province Of Negros Occidental, Philippines04-2019
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Timeline
BPO AGENT
Transcom Bacolod
11.2025 - Current
Accounting Clerk
Alyssa T Lastima Accounting Office
06.2024 - 10.2025
Bachelor of Science - Management Accounting
University of Negros Occidental Recoletos
04.2001 -
High School Diploma -
Handumanan National High School