Alec Tan
Block 5 Lot 32 SS8 Lancaster New City Cavite,CAV
Summary
Dynamic BPO Agent at Telus Digital Philippines with a proven track record in enhancing customer satisfaction through effective problem-solving and clear communication. Skilled in CRM tracking and contract preparation, I streamlined documentation processes, significantly reducing turnaround time. My goal-oriented mindset and positive attitude drive exceptional service delivery and team collaboration.
Overview
6
6
years of professional experience
Work History
BPO Agent (Customer Care Activations)
Telus Digital Philippines
Makati City, Metro Manila, Philippines
10.2022 - Current
- Assisted clients with inquiries, providing timely and accurate information.
- Executed daily administrative tasks to support team operations and enhance efficiency.
- Adapted quickly to new software tools for managing customer accounts and communication.
- Collaborated with team members to resolve issues and improve service delivery processes.
- Outbound Calls for Auction Results
- Data entry for construction bidding across Australia LGU's
- Customer Care Activations
- Sales Support
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Utilize Salesforce & Selcomm Tools.
Call Center Representative (Seasonal)
Concentrix
Manila, Metro Manila, Philippines (Remote)
12.2021 - 02.2022
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring swift issue resolution and satisfaction.
- Utilized CRM software to document interactions, maintaining accurate records and follow-ups.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
Kitchen Helper
Shakey's Pizza Parlor
Manila, Metro Manila, Philippines
09.2019 - 03.2020
- Assisted in food preparation and assembly for menu items.
- Operated kitchen equipment safely under supervision.
- Followed safety protocols to ensure compliance with health regulations.
- Collaborated with staff to streamline daily kitchen operations.
- Adapted quickly to changing tasks in a fast-paced environment.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Bachelor of Science - Hospitality Industry
Arellano University
Manila, Metro Manila, Philippines03-2020
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Service support
- Critical thinking
- CRM tracking
- Contract preparation
- Client relationship management
- Polite communication skills
Timeline
BPO Agent (Customer Care Activations)
Telus Digital Philippines
10.2022 - Current
Call Center Representative (Seasonal)
Concentrix
12.2021 - 02.2022
Kitchen Helper
Shakey's Pizza Parlor
09.2019 - 03.2020
Bachelor of Science - Hospitality Industry
Arellano University
Dragonboat Paddling
A member of Dragonboat Club that paddles the waters of manila bay & Seasonaly joining International competitive competions.