Monaliza Misola
Body Repair Service Advisor/ Estimator
Sanpedro
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Estimator / Body Repair Service Advisor
HYUNDAI ALABANG INC
7 2018 - Current
- Updated customer regularly
- Finalize estimate, Using proper Repair planning Template
- Follow up with technicians after vehicle tear down and make adjustment to estimate if needed
- Assist Insurance adjusters with damage reports, and provide service to insurance claims re inspector.
Claims Insurance Supervisor/ Estimator
KIA/HYUNDAI/SUZUKI CAR DEALER-WHEELS INC.
02.2015 - 07.2017
- Communicated with bosses and team members to determine priority of tasks
- Trained new team members on the job
- Review the claimed file and the insurance policy to determine coverage
- Reviews insurance forms and accuracy, and completeness, calls or Writes to the insured party or other involved to secured missing information
- Schedule overtime as needed to maintain service standards.
- Managed timely and effective replacement of damaged or missing products.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Insurance Marketing Assistant Supervisor / Estimator
HYUNDAI PASONGTAMO
07.2014 - 12.2014
- Assists customers regarding Insurance matters & other related documents
- Follow up calls shall be done to ensure total satisfaction
- Monitor and supervises the ongoing repair in the shop
- Schedules weekly meeting to Insurance Company
- Prepare daily and monthly production reports.
Insurance Marketing Assistant Supervisor / Estimator
KIA DASMARINAS CAVITE/CHEVROLET ALABANG/NISSAN WESTGATE ALABANG
03.2007 - 06.2014
- Contact insured or other involved person to obtain missing information
- Review Insurance policy to determine coverage
- Meet the target set by the Company
- Handled all insurance customer related duties and billing.
Motor Claims Staff
MAA GENERAL ASSURANCE PHILS., INC.
09.2006 - 02.2007
- Handling claim intimations received from clients and processing the same
- Creating and maintaining relationship with counter parts with co-insurers and other local insurance companies
- Recording and processing of all claims transaction to ensure they are accurately entered in the system
- Provide customer service, such as limited instruction on how to proceed with claims or providing referrals to auto repair facilities or local contractors
- Transmit claims for payment or further investigation.
Insurance Coordinator
HYUNDAI ORTIGAS (CYBER CARS COMPANY INC.)
05.2005 - 09.2006
Education
Bachelor of Science in Tourism -
PATTSCOLLEGE OF AERONAUTICS
01.1997 - 04.2000
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Sanpedro National High School
01.1993 - 04.1997
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L.R.C.S Elementary School
01.1987 - 04.1993
Skills
Problem-solving aptitude
Self Motivation
Cost Reporting
Time Management
Estimate Preparation
Cost Estimation
Analytical Skills
Customer Service
Friendly, Positive Attitude
Multitasking Abilities
Adaptability
Reliability
Microsoft Office
Certification
I Certify that all information above are true and correct to the extent of my knowledge.
Personal Information
- Height: 5'4
- Weight: 110lbs.
- Father's Name: Narciso F. Misola Sr.
- Number of Children: 4
- Date of Birth: 02/02/1981
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
Applicant
Monaliza S. Misola
References
- Louise Robledo
Customer Relation Service Contact #.0917-869-4845
- Jennifer Silvestre
Buss. Women - Contact #0915-977-1879
- Aurora Cuneta
Insurance Manager-Contact #.0917-8010175
Training
- PATTSCollege of Aeronautics, Tourism in Style, 02/22/2000, Patts Library
- PATTSCollege of Aeronautics, Two Faces of Philippines, 09/21/1999, Heritage Hotel
- KAT MARINE TELECOM SERVICES, 2ndFlr.Room 04, Euros Bldg, Domestic Rd, Pasay City, 09/2001, 02/2002
Timeline
Claims Insurance Supervisor/ Estimator
KIA/HYUNDAI/SUZUKI CAR DEALER-WHEELS INC.
02.2015 - 07.2017
Insurance Marketing Assistant Supervisor / Estimator
HYUNDAI PASONGTAMO
07.2014 - 12.2014
Insurance Marketing Assistant Supervisor / Estimator
KIA DASMARINAS CAVITE/CHEVROLET ALABANG/NISSAN WESTGATE ALABANG
03.2007 - 06.2014
Motor Claims Staff
MAA GENERAL ASSURANCE PHILS., INC.
09.2006 - 02.2007
Insurance Coordinator
HYUNDAI ORTIGAS (CYBER CARS COMPANY INC.)
05.2005 - 09.2006
Bachelor of Science in Tourism -
PATTSCOLLEGE OF AERONAUTICS
01.1997 - 04.2000
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Sanpedro National High School
01.1993 - 04.1997
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L.R.C.S Elementary School
01.1987 - 04.1993
Estimator / Body Repair Service Advisor
HYUNDAI ALABANG INC
7 2018 - Current