Raynand Monce
Las Pinas, Metro Manila
Summary
Dynamic Senior Service Advisor with extensive automotive industry experience at Global City Auto Sales Inc. Proven track record in enhancing customer satisfaction and loyalty through effective team leadership and streamlined service processes. Skilled in customer relationship management and problem resolution, consistently achieving performance goals while fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Senior Service Advisor ( Mechanical/Body Repair)
Global City Auto Sales Inc.
Manila, Metro Manila, Philippines
01.2011 - Current
- Led team in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Streamlined service processes to improve operational efficiency and reduce wait times.
- Mentored junior advisors, fostering skill development and promoting knowledge sharing.
- Implemented feedback mechanisms to identify areas for service improvement and innovation.
- Coordinated with sales teams to ensure seamless integration of service offerings and promotions.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Maintained detailed records of services performed, tracking trends to inform future recommendations for clients.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Provided regular status updates on ongoing repairs to keep clients informed throughout the servicing process.
- Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
Education
Bachelor of Science - Bachelor of Science in Criminology (undergraduate)
Philippine College of Criminology
Manila, Metro Manila, Philippines01-2004
High School Diploma -
Las Pinas National High School
Las Pinas, Metro Manila, Philippines03-1996
Manuyo Elementary School
Las Pinas, Metro Manila, Philippines03-1992
Skills
- Automotive industry experience
- Customer service expertise
- Exceptional communication
- Team management
- Strong leadership
- Strong work ethic
- Customer service
- Service department oversight
- Attention to detail
- Multitasking and organization
- Excellent communication
- Team collaboration
- Quality inspection
- Customer relationship management
- Quality control
- Performance goals
- Workflow management
- Service scheduling
- Vehicle assessment
- Sales expertise
- Repairs scheduling
- Teamwork
- Problem-solving
- Multitasking Abilities
- Calm under pressure
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Teamwork skills
Timeline
Senior Service Advisor ( Mechanical/Body Repair)
Global City Auto Sales Inc.
01.2011 - Current
Bachelor of Science - Bachelor of Science in Criminology (undergraduate)
Philippine College of Criminology
High School Diploma -
Las Pinas National High School
Manuyo Elementary School