MOISES PAOLO PADILLA III

• Company Overview: International Healthcare Account
• Full Time-Probationary
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Internet Help Desk Trained

Up-skilled Line of Business, April 10-11,2024

Does all the troubleshooting and technical support of our Self Service Portal known as Blue Access for Members. And if we need to route a case to the back office we do all the works in order to fix the problems encountered by our members.

• Reliever
• Verified timekeeping records and handled any discrepancies with employees.
• Checked accrued hours against listed hours for leave time.
• Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.

• Head of Interns : Checks every single details that the team accomplishes
• Built responsive web designs using HTML5, CSS3, JavaScript frameworks leading to an improved user experience across devices.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Enhanced user experience by implementing responsive web design and optimizing website performance.
• Developed custom web applications, resulting in tailored solutions for client needs.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Migrated websites to new platform to minimize downtime and maintain seamless user experiences.

• Designs and develops a websites according to what the clients wants and give them satisfaction in every website we're working with
• Runs the Search Engines and optimizes it
• Also, checks the speed time of log ins of the plug ins used on the said website
• Distributes tasks and information's to the team for us to meet the deadlines made by our clients
• Checks the animations in the pages, the graphical designs, inputted contents, checking if there's a misspelled word, and makes changes
• Does all the finishing touches and polishing every single detail in the website
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Maintained a well-organized database system for improved information accessibility in daily operations.

• Company Overview: US Healthcare Account
• US Healthcare Account
• Trained new customer service agents on policies and procedures to support favorable customer experiences.