Jocelyn Marie Billones
Cainta Rizal
Summary
To pursue a career in field that offers an opportunity of career growth where I could practice my knowledge and developed my personality as a career person while utilizing my skills as a dedicated customer service expert.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Advocate
Sagility Philippines
Quezon City
09.2022 - Current
Aetna Provider Services
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Bachelor of Science - Information Technology
Arellano University
Pag-asa St. Caniogan,. Pasig City 06.2017 - 05.2021
Skills
Good Communication Skills
Timeline
Customer Service Advocate
Sagility Philippines
09.2022 - Current
Bachelor of Science - Information Technology
Arellano University
06.2017 - 05.2021
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