Mitchie Ann Pumar
Hotel Staff
Lapu- Lapu City, Cebu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Real Estate Salesperson
Cebufirst Realty Ventures
Mandaue, Cebu
05.2018 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
F&B Supervisor
Cordova Reef Village Resort
Cordova , Cebu
12.2018 - 02.2023
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Associate
Bai Hotel
mandaue city, Cebu
03.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Restaurant Supervisor
Cafe Malmo Fusion Restaurant
lapu- lapu city, cebu
11.2014 - 01.2017
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Restaurant Cashier
Moooncafe Mexican-inspired restaurant
lapu-lapu city, cebu
11.2009 - 11.2012
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelor of Science - Marketing Management
USPF
Cebu City 08.2023 - Current
Bachelor of Science - Business Administration
University of The Visayas
Cebu City 06.2004 - 03.2005
Bachelor of Science - Computer Engineering
University of Cebu
Cebu City 06.2001 - 03.2003
Skills
Presenting
travelling
Travelling helps to me relax and recharge myself.
Timeline
Bachelor of Science - Marketing Management
USPF
08.2023 - Current
F&B Supervisor
Cordova Reef Village Resort
12.2018 - 02.2023
Real Estate Salesperson
Cebufirst Realty Ventures
05.2018 - Current
Service Associate
Bai Hotel
03.2018 - 12.2018
Restaurant Supervisor
Cafe Malmo Fusion Restaurant
11.2014 - 01.2017
Restaurant Cashier
Moooncafe Mexican-inspired restaurant
11.2009 - 11.2012
Bachelor of Science - Business Administration
University of The Visayas
06.2004 - 03.2005
Bachelor of Science - Computer Engineering
University of Cebu
06.2001 - 03.2003
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