Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented resolution with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Hi, I’m
Miriam Belgica
Tex Expert
City Of Santa Rosa
Summary
Overview
5
years of professional experience
Work History
Iqor Santa RosaCity of Santa rosa
Technical Support Representative
07.2019 - 08.2022
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Home Internet.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IGT SolutionsMuntinlupa
Travel Consultant
01.2018 - 06.2019
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Education
STI Santa Rosa Santa Rosa, Lagima
Bachelor of Science from Technology And Industrial Arts Education
05.2018 - 07.2018
University Overview
Skills
Technical issues analysis
undefinedAccomplishments
Accomplishments
- Trained and led technical support teams of more than 2 years support specialists.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Timeline
Technical Support Representative
Iqor Santa Rosa
07.2019 - 08.2022
STI Santa Rosa
Bachelor of Science from Technology And Industrial Arts Education
05.2018 - 07.2018
Travel Consultant
IGT Solutions
01.2018 - 06.2019
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