Cea Pegarido
Valenzuela City
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Sterling Global Call Center
01.2019 - Current
- PLDT Assurance – Technical Support Representative
- PLDT Billing and Account – Customer Support Representative
- E-Commerce - Non Voice and Email Support
- PLDT Enterprise (Team Leader)
Network Support Associate
Curo Teknika
10.2016 - 08.2018
- Increased support quality with thorough troubleshooting and problem-solving techniques.
Education
Bachelor - Science In Information Technology
Global Reciprocal Colleges
Caloocan City05.2016
Skills
- Technical support
- Product troubleshooting
- Customer service expert
- Call center operations
- Customer service
- Issue troubleshooting
- Technical issues analysis
- MS office proficiency
- Troubleshooting network issues
- Technical troubleshooting
Certification
Layug, Aldrin
WorkForce Management Associate
09695019197
Regasa, Eris John
Cx Service Delivery Associate I
09999934596 / 09263208735
Bonde, Jonathan
Virtual Assitant
09196023126
Timeline
Technical Support Representative
Sterling Global Call Center
01.2019 - Current
Network Support Associate
Curo Teknika
10.2016 - 08.2018
Layug, Aldrin
WorkForce Management Associate
09695019197
Regasa, Eris John
Cx Service Delivery Associate I
09999934596 / 09263208735
Bonde, Jonathan
Virtual Assitant
09196023126
Bachelor - Science In Information Technology
Global Reciprocal Colleges
Similar Profiles
Reymark ReynaldoReymark Reynaldo
Telemarketer Sales Representative at Sterling Global Call CenterTelemarketer Sales Representative at Sterling Global Call Center
Kaleb CaffeyKaleb Caffey
Inbound Call Center Agent at Global Call Center SolutionsInbound Call Center Agent at Global Call Center Solutions
Dealsia NicolasDealsia Nicolas
Virtual Assistant at Conduit Global Call CenterVirtual Assistant at Conduit Global Call Center