Mirah Velando
Silang, Province Of Cavite,CAV
Summary
Driven Non-voice Agent at Teleserv Asia, adept in problem-solving and customer care, significantly enhancing client satisfaction. Excelled in resolving issues swiftly, maintaining professional relationships, and ensuring seamless agency operations through meticulous record-keeping. Demonstrates a goal-oriented mindset and exceptional schedule management, aligning with the employer's needs for efficiency and positive outcomes.
Overview
1
1
year of professional experience
Work History
Non-voice Agent
Teleserv Asia
Silang, Province Of Cavite
09.2022 - 12.2023
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Bachelor of Science - International Studies
Cavite State University- Main
Indang, Province Of Cavite, Philippines06.2026
High School Diploma -
Sto Domingo Integrated High School
Santa Rosa, Province Of Laguna, Philippines03.2018
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Schedule Management
Languages
French
Beginner (A1)
Timeline
Non-voice Agent
Teleserv Asia
09.2022 - 12.2023
Bachelor of Science - International Studies
Cavite State University- Main
High School Diploma -
Sto Domingo Integrated High School