JUSTINE G. BRUA
Non-Voice Agent
Cebu City
Summary
I have 5 years work experience in BPO industry, 1 year in Philippines Government, and I bring with me the skills and qualities I have acquired from my previous positions. I also consider myself to be a motivated and industrious person who takes on challenges head-on.
Overview
1
1
Language
9
9
years of professional experience
Work History
Non-Voice Agent
ContactPoint360
10.2025 - 04.2026
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the tools process, ensuring timely resolution of issues and optimal outcomes.
- Streamlined internal processes for improved efficiency and productivity within the Merchant.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Associate
Wipro Philippines In
01.2024 - 01.2025
- Process of collecting data electronically at the source of information eliminating the need for manual data entry from paper forms or other sources.
- Works in diverse industries, including medical insurance
Information Desk Officer
Philippines, Cebu City Government
01.2023 - 01.2024
- Assisting residents that can avail reimbursement from the City Hospitalization Assistance and Medicines Program.
U1.ASSOCIATE - TECHNICAL SUPPORT
Tech Mahindra
03.2022 - 04.2022
CSA Data Entry
Sykes Asia Inc
01.2018 - 01.2021
- Responsible for accurately inputting and updating information into computer systems or databases.
- Works in diverse industries, including recording financial transactions, handling settlement data, and managing customer account entries.
Transaction Processing Associate
Conduent
09.2017 - 02.2018
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Education
Bachelor of Secondary Education - undefined
University Of The Visayas
01-2015
Housekeeping - undefined
Hotel Pro’ Training Assessment Center, Inc.
07-2013
Bachelor of Science Information Technology - undefined
Saint Paul College Foundation Inc.
01-2011
Skills
Communication Skill
Chat, Email, Phone Support
Microsoft Excel, Powerpoint and Word
Timeline
Non-Voice Agent
ContactPoint360
10.2025 - 04.2026
Associate
Wipro Philippines In
01.2024 - 01.2025
Information Desk Officer
Philippines, Cebu City Government
01.2023 - 01.2024
U1.ASSOCIATE - TECHNICAL SUPPORT
Tech Mahindra
03.2022 - 04.2022
CSA Data Entry
Sykes Asia Inc
01.2018 - 01.2021
Transaction Processing Associate
Conduent
09.2017 - 02.2018
Bachelor of Science Information Technology - undefined
Saint Paul College Foundation Inc.
Housekeeping - undefined
Hotel Pro’ Training Assessment Center, Inc.
Bachelor of Secondary Education - undefined
University Of The Visayas