Microsoft Office Word
Hannah Leigh Mindoro
Administrative Officer
Malita,Davao Occidental
Summary
Productive Administrative Executive with 7-year track record in data management, customer relations and complex problem-solving. Oversees cash and administrative operations and handles all administrative needs with efficiency and professionalism.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Administrative Officer
Department of Education Schools Division of Davao Occidental
Malita, Davao Occidental, Philippines
01.2018 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained protocol throughout routine work days and special events.
- Updated reports, managed accounts and generated reports for company database.
- Created, prepared and delivered reports to various departments.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Created and updated records and files to maintain accurate and compliant documents.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Customer Service Representative
IBEX Global, Inc.
Davao City, Davao del Sur, Philippines
02.2016 - 01.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Surpassed sales goals through implementation of effective marketing strategies.
Bank Teller
Metropolitan Bank & Trust Company, Inc.
General Santos City, South Cotabato, Philippines
08.2015 - 12.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Audited fellow teller currency to contribute to dual-control procedures.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Administrative Assistant
Philippine Crop Insurance Corporation Regional Office XI
Midsayap, North Cotabato, Philippines
04.2015 - 07.2015
- Executed record filing system to improve document organization and management.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Edited documents to improve accuracy of language, flow and readability.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed encoding, updating and printing of financial documents relatively Journal Entry Vouchers, Cash Disbursement Journals, and Disbursement Vouchers for payment.
- Executed checking, reviewing and evaluating insurance claims from farmers forwarding the same to related departments within the company.
- Facilitated filing and submission of accounting documents to the auditor.
Education
Master in Public Administration - Organizational Management
Core Jesu College, Inc.
Sacred Heart Ave, Digos City, Davao Del Sur, 8002 07.2020 - Current
Bachelor of Science - Business Administration And Management Accounting
Notre Dame of Midsayap College
Midsayap, North Cotabato, Philippines 06.2011 - 03.2015
Skills
Policy and procedure modification
undefinedAccomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop document tracking spreadsheets.
- Collaborated with team of Learning and Development Committee in the development of Learning and Development Plan and other evidentiary requirements for the Civil Service Commission of the Philippines' PRIME-HRM project.
Software
Microsoft Office Excel
Microsoft Office Powerpoint
Google Spreadsheets
Google Docs
Google Slides
Adobe Photoshop
Adobe InDesign
Timeline
Master in Public Administration - Organizational Management
Core Jesu College, Inc.
07.2020 - Current
Administrative Officer
Department of Education Schools Division of Davao Occidental
01.2018 - Current
Customer Service Representative
IBEX Global, Inc.
02.2016 - 01.2018
Bank Teller
Metropolitan Bank & Trust Company, Inc.
08.2015 - 12.2015
Administrative Assistant
Philippine Crop Insurance Corporation Regional Office XI
04.2015 - 07.2015
Bachelor of Science - Business Administration And Management Accounting
Notre Dame of Midsayap College
06.2011 - 03.2015
Photo Editing, Magazine and Tarpaulin Lay-outing, Reading
I have a prior experience as a Layout Assistant and Layout Editor for my college's school magazine and yearbook. I am currently using these set of skills in my office for activities and programs requiring such.
Photo Editing, Magazine and Tarpaulin Lay-outing, Reading
I have a prior experience as a Layout Assistant and Layout Editor for my college's school magazine and yearbook. I am currently using these set of skills in my office for activities and programs requiring such.
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