Summary
Overview
Work History
Education
Skills
Mobile Phone
Timeline
Generic
MILDRED BARTOLAY

MILDRED BARTOLAY

HR Generalist
Marikina City

Summary

Equipped with strong problem-solving abilities, willingness to learn, and good communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

HR Generalist

Intesa Consulting
11.2022 - Current
  • Currently handling 3 accounts as an HR personnel
  • Act as a primary point of contact for employees who have questions, concerns, or issues related to their employment, workplace, or HR policies.
  • Mediate and facilitate the resolution of conflicts between employees or between employees and management. Provide guidance and support to help parties reach a mutually acceptable resolution.
  • Investigate and address formal employee grievances, ensuring a fair and impartial process. Document and maintain records of grievances and resolutions.
  • Clarify HR policies, procedures, and guidelines for employees, ensuring they understand their rights, responsibilities, and options.
  • Assist supervisors and managers in addressing performance-related concerns, and providing guidance on performance improvement plans and disciplinary actions.
  • Offer support and resources to employees facing personal challenges, such as providing information on counseling services, employee assistance programs, or referral to external resources.
  • Maintain accurate records of employee concerns, investigations, and resolutions. Prepare reports on trends and issues to identify areas for improvement in HR policies or practices.
  • Benefits administration - assists in the benefits enrollment in healthcare, 401k, workers compensation, life insurance and monitoring monthly invoices from carriers

Senior Analyst, HRO Total Source

ADP PHILIPPINES, INC.
08.2017 - 11.2022
  • Supports Total Source clients by providing guidance and research in response to a wide variety of questions and issues presented by participants, HR and Third Party vendors
  • Uses multiple tools and resources in order to develop an accurate and comprehensive response to inquiries. Also interacts with multiple ADP business partners such as payroll, HR and benefits
  • Takes ownership of resolving issues and responds to question from participants and third parties regarding multiple product offerings such as benefits, payroll, HR, 401k, Risk, Workers compensation, Etime, Login and password resets
  • Escalates Employee/manager issues to tech services, project services, connections team, carriers, development or other third parties as appropriate
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.

Recovery and Resolutions/COB Representative

OPTUM GLOBAL SOLUTIONS, INC.
01.2014 - 04.2017
  • Contacts customers of United Healthcare through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
  • Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
  • Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
  • Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
  • May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity

Process Associate - Credit Balance

DELL SERVICES PHILIPPINES, INC.
06.2007 - 01.2014
  • Processes U.S. health insurance claims
  • Analyzes accounts as specified by the clients
  • Maintains a thorough knowledge of insurer and client specific data
  • Determines and understands the coverage provided under each plan
  • Analyzes credit balance using the applicable medical billing software
  • Resolve each account then issues insurance and patient refunds or contract adjustments

Sales & Administrative Assistant

ONE PACIFIC-PRIME SOLUTIONS INSURANCE BROKERS, INC.
05.2003 - 06.2007
  • Maintain and handle day to day client and marketing activities such as preparing sales presentation materials, proposals, telemarketing
  • Responsible for issuance and monitoring of contract for all accounts
  • Develop and maintain direct communications with insured and insurance company's underwriters
  • Manage the account's renewal process
  • Develop and maintain a client's insurance portfolio by providing professional and responsive service of accounts
  • Handles administrative tasks that may be assigned from time to time
  • Prepares correspondences to various insurers and clients

Technical and Claims Assistant

ALSONS INSURANCE BROKERS, INC.
05.2002 - 05.2003

Administrative Assistant to the Vice-President of Corporate Sales

AETNA Healthcare, Inc.
11.2001 - 04.2002

Education

Bachelor of Science - Commerce Major in Management

St Paul University
Quezon City, Philippines
03.1998

Skills

HR policies and procedures

Benefits administration

Employee relations management

Team building

Employee engagement

Employee onboarding

Presentation preparation

Mobile Phone

  • (63) 9193821238
  • (63) 9353863837

Timeline

HR Generalist

Intesa Consulting
11.2022 - Current

Senior Analyst, HRO Total Source

ADP PHILIPPINES, INC.
08.2017 - 11.2022

Recovery and Resolutions/COB Representative

OPTUM GLOBAL SOLUTIONS, INC.
01.2014 - 04.2017

Process Associate - Credit Balance

DELL SERVICES PHILIPPINES, INC.
06.2007 - 01.2014

Sales & Administrative Assistant

ONE PACIFIC-PRIME SOLUTIONS INSURANCE BROKERS, INC.
05.2003 - 06.2007

Technical and Claims Assistant

ALSONS INSURANCE BROKERS, INC.
05.2002 - 05.2003

Administrative Assistant to the Vice-President of Corporate Sales

AETNA Healthcare, Inc.
11.2001 - 04.2002

Bachelor of Science - Commerce Major in Management

St Paul University

Similar Profiles

CREATE PROFILE
MILDRED BARTOLAYHR Generalist