Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SEAN JUSTINE SANTOS

Information Technology
Marikina City

Summary

Passionate technology professional dedicated to pursuing a career in the tech industry, striving for personal growth and contributing effectively within a team dynamic. Thriving in work environments has instilled the confidence needed to excel as a full stack developer, adept at overcoming challenges with resilience. Embracing continuous learning and innovation, well-equipped to make a meaningful impact in the industry. Skilled IT professional with a proven track record in technical support and troubleshooting, excelling in resolving hardware and software issues to ensure smooth system operations. Known for collaborative approach, adaptability to changing requirements, and expertise in network configuration, customer service, and problem-solving.

Overview

13
13
years of professional experience
13
13
years of post-secondary education
2
2
Certifications

Work History

IT Help Desk Technician

Lawson, Inc.
06.2024 - 08.2024
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined help desk operations by implementing an effective ticket management system.

Adobe Premiere Pro Video Editor

Freelance
05.2020 - 06.2021
  • Worked with foreign clients, satisfied with our built relationship.
  • Made a strong bond with the team and built a workflow for continuous creation of projects.

Tech Support (Microsoft Office Apps)

Family Business
02.2012 - 11.2014
  • Proficient in Microsoft office applications
  • Led a team of employees to be confident on working on Microsoft office application

Education

Bachelor of Science - Computer Science

University of The East
Recto Ave, Sampaloc, Manila
04.2021 - 01.2025

High School Diploma -

Our Lady of Perpetual Succor College (junior And Senior)
Marikina City, Metro Manila, Philippines
04.2011 - 01.2021

Skills

HTML

CSS

JAVA

PHP

PYTHON

C

SQL

MyPHPAdmin

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Certification

Full Stack Web Development - Kodego

Timeline

IT Help Desk Technician

Lawson, Inc.
06.2024 - 08.2024

Bachelor of Science - Computer Science

University of The East
04.2021 - 01.2025

Adobe Premiere Pro Video Editor

Freelance
05.2020 - 06.2021

Tech Support (Microsoft Office Apps)

Family Business
02.2012 - 11.2014

High School Diploma -

Our Lady of Perpetual Succor College (junior And Senior)
04.2011 - 01.2021

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SEAN JUSTINE SANTOSInformation Technology