Miguel Jasson Agudera
Virtual Assistant
Davao City
Summary
Dedicated Virtual Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Executive Assistant
The Live Networker
Belize
10.2019 - 09.2022
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Completed business correspondence, transcription and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled incoming and outgoing mail, email and faxes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Organized and managed team tasks using Trello.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Customer Service Specialist
Six Eleven Global Services & Solutions, Inc.
Davao City
03.2018 - 05.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers, thoroughly explaining details.
Sales and Marketing Executive
Six Eleven Global Services & Solution, Inc.
Davao City
10.2017 - 02.2018
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
- Used networking, coldcalling and referrals to identify prospective accounts and generate new leads.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Analyzed sales and marketing data for improved strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Executive
IQor Philippines
Davao City
05.2017 - 12.2017
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Suggested innovative ideas to increase sales and improve customer experience.
- Evaluated market data to develop and create business strategies and marketing plans.
Education
Bachelor of Hotel And Restaurant Management - Hotel, Motel, And Restaurant Management
Philippine College of Technology
Davao City, Philippines 01.2015 - 03.2017
Skills
QuickBooks expert
Filing and data archiving
Schedule & calendar planning
Scheduling
Complaint resolution
Sales expertise
CRM
Creative problem solving
Strategic sales knowledge
Order fulfillment
Technical Support
Route dispatch
Account management
Shipping procedures understanding
Sorting and labeling
Social media knowledge
Spreadsheet management
Administrative support
Recordkeeping
Timeline
Virtual Executive Assistant
The Live Networker
10.2019 - 09.2022
Customer Service Specialist
Six Eleven Global Services & Solutions, Inc.
03.2018 - 05.2019
Sales and Marketing Executive
Six Eleven Global Services & Solution, Inc.
10.2017 - 02.2018
Sales Executive
IQor Philippines
05.2017 - 12.2017
Bachelor of Hotel And Restaurant Management - Hotel, Motel, And Restaurant Management
Philippine College of Technology
01.2015 - 03.2017