Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images
Virny Abucejo

Virny Abucejo

Bohol,BOH

Summary

Dynamic Virtual Executive Assistant with a proven track record at Silverback Distribution, enhancing administrative efficiency through automation and organizational systems. Recognized for exceptional customer service and meticulous attention to detail, I foster collaborative relationships and deliver timely reports, contributing to informed decision-making and overall company growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level virtual assistant position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Virtual Executive Assistant

Silverback Distribution
05.2017 - 12.2022
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.
  • Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Contributed to company growth by assisting in new hire onboarding processes.
  • Took notes and dictation at meetings.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.

Customer Service Representative

EPerformax Contact Centers & BPO
05.2015 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Wipro BPO
08.2013 - 04.2015
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Sought ways to improve processes and services provided.

Office Assistant

Municipality of Garcia - Hernandez
06.2010 - 06.2013
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Education

No Degree - Tourism And Hotel Management

Visayas State University
Baybay, Province Of Leyte, Philippines
03-2009

Skills

  • Customer Service-oriented
  • Office administration
  • Phone etiquette
  • Information confidentiality
  • Professional and mature
  • Invoice processing
  • Meticulous attention to detail
  • Bookkeeping
  • QuickBooks expert
  • Teamwork and collaboration
  • Honest and dependable
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking ability
  • Reliability
  • Administrative support

Languages

English
Advanced (C1)

Timeline

Virtual Executive Assistant

Silverback Distribution
05.2017 - 12.2022

Customer Service Representative

EPerformax Contact Centers & BPO
05.2015 - 01.2017

Customer Service Representative

Wipro BPO
08.2013 - 04.2015

Office Assistant

Municipality of Garcia - Hernandez
06.2010 - 06.2013

No Degree - Tourism And Hotel Management

Visayas State University

Similar Profiles

CREATE PROFILE
Virny Abucejo