MICHELLE NIÑA GEBE
Banker
Tagbilaran City
Summary
Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements. Customer-focused Officer bringing in-depth understanding of banking procedures, regulations and sales techniques. Skilled team leader and trainer competent in mentoring staff and improving performance with proactive approaches. Knowledgeable about preventing fraud and maximizing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Branch Service Officer
Philippine Bank Of Communications
2014.10 - Current
- Built strong relationships with clients by providing exceptional service and personalized financial advice.
- Managed teller line operations, ensuring accurate cash handling procedures were followed at all times.
- Spearheaded customer retention efforts by proactively addressing concerns and identifying opportunities for enhancing client satisfaction levels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed innovative solutions for streamlining internal processes, resulting in improved workflow efficiency across various departments within the branch.
Real Estate Intern
Jade Ken Realty & Development Corporation
2024.03 - 2024.04
- Assisted clients in finding suitable properties by arranging and conducting property tours.
- Facilitated smooth transaction processes by coordinating with lenders, inspectors, and attorneys as needed.
- Performed administrative tasks such as drafting contracts, updating client databases, and filing paperwork efficiently.
- Maintained accurate records of all transactions, keeping clients well-informed throughout the process.
- Supported senior agents in closing deals, resulting in more efficient transactions.
- Issued office-wide communications on behalf of brokers and team leaders.
- Managed social media platforms to engage prospects and promote available properties effectively.
Account Executive
Directories Philippines Corporation
2014.06 - 2014.09
- Retained existing clients through attentive relationship management, understanding their evolving needs, and suggesting appropriate solutions.
- Established credibility with clients by staying informed on industry news, competitor offerings, and emerging trends to provide well-informed recommendations.
- Delivered persuasive presentations over the phone detailing benefits of products or services, resulting in increased conversions.
- Increased revenue by upselling products and services tailored to individual client needs.
Education
Bachelor of Science in Business Administration - Marketing Management
Holy Name University
Tagbilaran City, Boholundefined
Holy Name University High School Department
Tagbilaran City, BoholSkills
- Cross-selling expertise
- Team Management
- Financial Acumen
- Decision-making capabilities
- Branch operations
- Cash Handling Accuracy
- Banking Product Knowledge
Affiliations
- Secretary for Social Awareness, Central Student Government Executive Department, Holy Name University, 2013-2014
- CBA Department Representative, Central Student Government Legislative Department, Holy Name University, 2012-2013
- Secretary for Press and Information, Central Student Government Executive Department, Holy Name University, 2011-2012
- Member, Junior Business Executive Association, Holy Name University, 2011-2014
Seminars Trainings Attended
- Philippine I! Transform-Mindanao Wave, YouthLead Philippines, Ritz Garden Hotel, Davao City, 09/19/14 - 09/23/14
- Leadership Training Seminar, Bohol Association of Student Council, Jjs Annex, Calceta Street, Tagbilaran City, 08/27/11 - 08/28/11
- Pinoy Young Leaders Convention, CPG Sports Complex, Tagbilaran City, 08/20/11 - 08/21/11
References
- Carl Anthony N. Villaruz , BM Philippine Bank of Communications
- Josephine U. Castillo, BSM Philippine Bank of Communications
- Dr. Jemma J. Jay, CPA, Dean, College of Business and Accountancy, Holy Name University
Timeline
Real Estate Intern
Jade Ken Realty & Development Corporation
2024.03 - 2024.04
Branch Service Officer
Philippine Bank Of Communications
2014.10 - Current
Account Executive
Directories Philippines Corporation
2014.06 - 2014.09
Bachelor of Science in Business Administration - Marketing Management
Holy Name University
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Holy Name University High School Department
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