JOHN DENVER HUERTE
Naga, Province Of Camarines Sur,CAS
Summary
Accomplished Branch Service Officer with a proven track record at City Savings Bank, enhancing customer satisfaction and streamlining operations for efficiency. Expert in cross-selling and operational efficiency, I've led teams to exceed sales targets through exceptional communication and leadership. Skilled in problem-solving and decision-making, I've significantly improved client loyalty and operational workflows. Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Service Officer
City Savings Bank - Iriga Branch
07.2022 - Current
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Built strong relationships with clients by providing exceptional service and personalized financial advice.
- Assisted branch about billing, payment processing and support policies and procedures.
- Provided backup support to teller staff during high-volume periods, ensuring smooth branch operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Branch Service Associate
City Savings Bank - Iriga Branch
07.2021 - 07.2022
- Enhanced customer satisfaction by efficiently addressing and resolving service-related inquiries.
- Improved internal communication between departments for faster resolution of client concerns or inquiries.
- Implemented new marketing strategies for promoting bank products and services to potential clients.
- Delivered exceptional service by consistently exceeding customer expectations during interactions.
- Offers salary loans and other bank products such as savings account and time deposit.
- Identified potential fraudulent activities, safeguarding both the bank and customers from losses.
- Maintained accurate documentation of customer transactions, ensuring compliance with regulatory requirements.
- Handling complex transactions as a teller and providing expertise to ensure accuracy and timeliness.
Sales Associate
City Savings Bank - Daet Branch
03.2017 - 07.2021
- Built relationships with client to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential clients.
- Engaged with clients to build rapport and loyalty.
- Boosted client's satisfaction levels through exceptional service, addressing concerns promptly.
- Increased sales revenue by building strong rapport with clients.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed client's needs and utilized suggestive selling techniques to drive sales.
Branch Service Associate
City Savings Bank - Anonas Branch
05.2016 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving service-related inquiries.
- Improved internal communication between departments for faster resolution of client concerns or inquiries.
- Implemented new marketing strategies for promoting bank products and services to potential clients.
- Delivered exceptional service by consistently exceeding customer expectations during interactions.
- Offers salary loans and other bank products such as savings account and time deposit.
- Identified potential fraudulent activities, safeguarding both the bank and customers from losses.
- Maintained accurate documentation of customer transactions, ensuring compliance with regulatory requirements.
- Handling complex transactions as a teller and providing expertise to ensure accuracy and timeliness.
Education
Bachelor of Science - Business Administration
ATENEO De NAGA UNIVERSITY
Bagumbayan Sur, Naga City03-2016
Skills
- Operational efficiency
- Exceptional communication
- Cross-selling expertise
- Decision-making capacity
- Strong leadership
- Sales management
- Marketing
- Attention to detail
- Problem-solving abilities
Certification
- Customer Relation Management , Principles of Management, and Business Communication
- Promotion Management, Marketing Principles and Management and Sales Management
- Marketing Management, Market Research and Consumer Behavior
- Retail and Merchandising, Brand Management and Global Marketing
- Counterfeit Money Detection Training
- Customer Centered Selling Workshop
- Billing Training and Certification
Timeline
Branch Service Officer
City Savings Bank - Iriga Branch
07.2022 - Current
Branch Service Associate
City Savings Bank - Iriga Branch
07.2021 - 07.2022
Sales Associate
City Savings Bank - Daet Branch
03.2017 - 07.2021
Branch Service Associate
City Savings Bank - Anonas Branch
05.2016 - 03.2017
Bachelor of Science - Business Administration
ATENEO De NAGA UNIVERSITY
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