Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Estefani Ulitin

Electrical Engineer
Sta.Rosa City

Summary


Professional administrative professional prepared for leadership roles within office environments. Known for enhancing operational efficiency and managing complex schedules. Strong focus on team collaboration and achieving results. Adept in handling confidential information, coordinating meetings, and streamlining processes. Reliable and adaptable with proactive approach.

Overview

15
15
years of professional experience

Work History

Payments Associate

Manila Electric Company
04.2025 - Current
  • Increased customer satisfaction by resolving payment issues and providing exceptional service at all times.
  • Established strong relationships with General Power (GP) customers, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Trained new team members on company-specific software and standard operating procedures for efficient onboarding.

Organization Support Staff (Head Admin)

Manila Electric Company
10.2022 - 03.2025
  • Performs and manages organization support functions in the areas of Resource, Logistics, Management, Records, Internal Process, Supply and Inventory Management and Contract Administration.
  • Streamlined office processes for improved workflow and increased productivity.
  • Handled customer inquiries over and provided technical support via livechat and telephone.
  • Improved workflow within the office by assigning tasks based on individual strengths and skillsets among administrative support staff.
  • Ensured smooth day-to-day operations by managing facility maintenance requests promptly.
  • Provided expert guidance to junior administrative assistants on best practices in office management procedures.
  • Maintained strict confidentiality in handling sensitive information related to company finances, legal matters, and employee records.
  • Assisted in the hiring process by reviewing resumes, scheduling interviews, and conducting reference checks for potential candidates.
  • Coordinated travel arrangements for executives, ensuring all logistics were efficiently managed while adhering to company policies and budgets.
  • Maintained a well-organized filing system, resulting in easy access to important documents and efficient record retrieval.
  • Organized successful events such as conferences, workshops, and team-building activities that fostered collaboration among employees.

Technician

Manila Electric Company
Sta.Rosa Laguna
05.2010 - 10.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Education

Bachelor of Science - Electrical Engineering

Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines
04.2001 -

Skills

Expertise in Microsoft Office applications

Timeline

Payments Associate

Manila Electric Company
04.2025 - Current

Organization Support Staff (Head Admin)

Manila Electric Company
10.2022 - 03.2025

Technician

Manila Electric Company
05.2010 - 10.2022

Bachelor of Science - Electrical Engineering

Manuel S. Enverga University Foundation
04.2001 -

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Michelle Estefani UlitinElectrical Engineer