Kristine Jonna Oviedo

Strategy Development and Planning

• Leads the organization in developing tactical strategies, goals and plans for it to be fully aligned with the company’s directives and strategies.
• Formulates and develops the Medium Term plans for the organization. Determines and consolidates budget proposals and resource requirements at the organizational level.
• Formulates and implements measures to address the organization's strategies and facilitate the achievement of targets

Performance Management

• Monitors and evaluates the performance of the organization through the development of the organizational performance measures cascaded from the corporate level.
• Aligns and cascades organization performance indicators, and approves performance plans of direct reports.
• Assesses effectiveness of the organizational set-up (organizational structure, reporting relationships, assignment of responsibilities), organization culture, effectiveness of working relationships of next level heads.
• Communicates corporate thrusts, directions and plans to next management level.

People Management

• Secures the commitment of direct reports in the achievement of organizational targets, goals and plans. Creates performance improvement plans (as necessary) to achieve set targets.
• Manages direct reports, through motivation and coaching
• Assesses employee performance and implements corrective measures for improved goal attainment
• Evaluates performance and provide reward and recognition for individual/ group performance of the directly reporting offices
• Identifies and initiates career development programs for the management hierarchy and ensure that these programs are implemented

• Leads the development of team goals and action plans to fully support the goals and strategies of Customer Payments organization.
• Aligns the implementation of team goals to the operational support provided by its team members.
• Responsible for the conduct of research, studies, and crafting of strategies with the aim of improving payment collections.
• Manages the end-to-end collections process for captive General Power (GP) Private Customers.
• Manages the end-to-end collection process for captive National Government Units (NGU) and Local Government Unit (LGU) services.
• Manages the end-to-end collection process of special accounts such as embedded generators and sub transmission assets.
• Provides organizational support to the Customer Payments Head in relation to pre-switching activities of captive customers to Customer Choice Programs (CCP).
• Manages collection of unpaid bills of contestable customers in collaboration with the Competitive Market Group (CMG) office.
• Relationship management function imbedded in the management and implementation of strategic action plans in support of the organization goals.

• Responsible in the daily receiving, processing, monitoring, validation and reporting of payments / payment collections vis-à-vis outstanding arrears of all assigned accounts.
• In charge of closely coordinating with the assigned accounts for the timely settlement of bills and other charges
• Assists in facilitating settlement of bills through payment channels and resolution of inquiries, requests and/or complaints.
• Manages the contracted services.
• Provides support to process management.

• Ensures timely and accurate retrieval and processing of register and interval meter reading data for billing
• Ensures timely release of billing statements in support of the company's kWh sales/revenue, system loss, and financial goals and targets thru prompt resolution of billing discrepancy, billing adjustment, and service irregularity.
• Handles billing, billing adjustment and SI complaints, inquiries, requests, and concerns.

Performs operational / technical tasks under set directions, policies, guidelines and procedures, implements parts of or major customer service processes for residential / general service customers in:

• Processing of non-project service applications
• Management of payments
• Handling of residential and business customers' non-engineering inquiries, requests and complaints