MICHAEL JOHN H. SIMEON
Rodriguez Rizal
Summary
To pursue a highly rewarding career, seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
8
8
years of professional experience
Work History
CSR
Collective Solution
01.2022 - Current
- Answer agents questions in Google Chat and Viber
- Evaluate agents call, provide feedback and coaching then upload it to Acuity
- Respond to escalations and send daily updates to Supervisor
TSR
AFNI Phils
04.2021 - 01.2022
- Answered all billing questions and changes on the account
- Walked through customer with the troubleshooting and on how to use the app or website
- Recommended the best plans suited to their needs and life styles
TSR
Concentrix
08.2020 - 12.2020
- Walked through customer on how to sign ups
- Helped them managed their accounts, walked through customer how to use Wordpress and build the basic website
- Assisted customers on how to troubleshoot basic issues on their websites
TSR
IQOR
07.2019 - 01.2020
- Answered inquiries about the products and services
- Walked through customer with the troubleshooting and answered all billing questions
TSR
Concentrix
07.2018 - 06.2019
- Submitting tickets through ticketing tools for businesses
- Answered calls and emails of the clients
- Made sure to complete all the tickets that has left opened or pending by doing advance troubleshooting
- Assisted agents who are confused with the products and provided assistance to make sure correct troubleshooting was done
CSR
AFNI Phils.
02.2018 - 07.2018
- Provided assistance on how to use the app
- Helped customer with changes on the plan
- Walked through customer with basic troubleshooting on their phone
CSR
Concentrix
02.2015 - 01.2018
- Handled 3 lines of services TV, Home phone and Internet
- Walked through customer with troubleshooting on all line of services and set up service call when necessary
- Answered agents questions with the product and provided coaching
- Evaluated calls to identify the root cause of the detractors
CSR
THE RESULTS COMPANIES, CONCENTRIX PHILIPPINES
09.2013 - 02.2015
- Processed changes on the account such as change plans, add minutes and text
- Assist customers with basic troubleshooting on their phones
- Responded to customer questions about products, and services.
Education
San Francisco High School
Skills
Computer literateundefined
Timeline
CSR
Collective Solution
01.2022 - Current
TSR
AFNI Phils
04.2021 - 01.2022
TSR
Concentrix
08.2020 - 12.2020
TSR
IQOR
07.2019 - 01.2020
TSR
Concentrix
07.2018 - 06.2019
CSR
AFNI Phils.
02.2018 - 07.2018
CSR
Concentrix
02.2015 - 01.2018
CSR
THE RESULTS COMPANIES, CONCENTRIX PHILIPPINES
09.2013 - 02.2015
San Francisco High School
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