MICHAEL JOHN H. SIMEON
Rodriguez Rizal
Summary
To pursue a highly rewarding career, seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
8
8
years of professional experience
Work History
CSR
Collective Solution
01.2022 - Current
- Answer agents questions in Google Chat and Viber
- Evaluate agents call, provide feedback and coaching then upload it to Acuity
- Respond to escalations and send daily updates to Supervisor
TSR
AFNI Phils
04.2021 - 01.2022
- Answered all billing questions and changes on the account
- Walked through customer with the troubleshooting and on how to use the app or website
- Recommended the best plans suited to their needs and life styles
TSR
Concentrix
08.2020 - 12.2020
- Walked through customer on how to sign ups
- Helped them managed their accounts, walked through customer how to use Wordpress and build the basic website
- Assisted customers on how to troubleshoot basic issues on their websites
TSR
IQOR
07.2019 - 01.2020
- Answered inquiries about the products and services
- Walked through customer with the troubleshooting and answered all billing questions
TSR
Concentrix
07.2018 - 06.2019
- Submitting tickets through ticketing tools for businesses
- Answered calls and emails of the clients
- Made sure to complete all the tickets that has left opened or pending by doing advance troubleshooting
- Assisted agents who are confused with the products and provided assistance to make sure correct troubleshooting was done
CSR
AFNI Phils.
02.2018 - 07.2018
- Provided assistance on how to use the app
- Helped customer with changes on the plan
- Walked through customer with basic troubleshooting on their phone
CSR
Concentrix
02.2015 - 01.2018
- Handled 3 lines of services TV, Home phone and Internet
- Walked through customer with troubleshooting on all line of services and set up service call when necessary
- Answered agents questions with the product and provided coaching
- Evaluated calls to identify the root cause of the detractors
CSR
THE RESULTS COMPANIES, CONCENTRIX PHILIPPINES
09.2013 - 02.2015
- Processed changes on the account such as change plans, add minutes and text
- Assist customers with basic troubleshooting on their phones
- Responded to customer questions about products, and services.
Education
San Francisco High School
Skills
Computer literateundefined
Timeline
CSR
Collective Solution
01.2022 - Current
TSR
AFNI Phils
04.2021 - 01.2022
TSR
Concentrix
08.2020 - 12.2020
TSR
IQOR
07.2019 - 01.2020
TSR
Concentrix
07.2018 - 06.2019
CSR
AFNI Phils.
02.2018 - 07.2018
CSR
Concentrix
02.2015 - 01.2018
CSR
THE RESULTS COMPANIES, CONCENTRIX PHILIPPINES
09.2013 - 02.2015
San Francisco High School
Similar Profiles
RONALDO B. GOZONRONALDO B. GOZON
Team Manager at Collective SolutionTeam Manager at Collective Solution
Mohammad Amin DipatuanMohammad Amin Dipatuan
Customer Service Representative at Collective SolutionCustomer Service Representative at Collective Solution
Karen SermenoKaren Sermeno
Director of Operations at Collective SolutionDirector of Operations at Collective Solution
Jomar OcampoJomar Ocampo
Senior Customer Service Representative at Collective SolutionSenior Customer Service Representative at Collective Solution
Victoriano Jr IgnacioVictoriano Jr Ignacio
Financial Advisor at BPI AIA LIFE ASSURANCE CORPORATIONFinancial Advisor at BPI AIA LIFE ASSURANCE CORPORATION