CHARVIE ANN GEMINA
MONROID COMPOUND NASHVILLE RD, NASIPIT, TALAMBAN, CEBU CITY
Summary
Passionate and dedicated, eager to contribute talents and skills to an organization that values and nurtures its employees. Strong commitment to excellence, striving to become a valuable asset fully devoted to the success and growth of the company. Leveraging abilities and embracing new challenges to make a positive impact and actively contribute to the organization's objectives.
Overview
7
7
years of professional experience
Work History
CSR
TECHMAHINDRA
EBLOC 3 I.T PARK LAHUG, CEBU CITY
09.2022 - 03.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR-TECH SUPPORT
TELEPERFORMANCE- CEBU INSULAR
06.2022 - 07.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CASHIER
BROTHER BRYAN'S FOOD CORPORATION-PRITONG MANOK
07.2018 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Telemarketing Executive
Blueprint Business Solutions Corp
3rd Floor-NORKIS CYBERGATE, A.S FORTUNA ST, MANDAUE CITY
07.2023 - 02.2025
- Troubleshot problems for callers and helped independently resolve common issues.
- Enhanced lead generation through effective cold calling and persuasive sales pitches.
- Answered calls, took messages, and transferred calls to correct individuals.
- Maximized sales revenue by consistently meeting or exceeding monthly targets.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Education
Secondary Level -
Santa Ana Academy Barili Inc.
01.2011
Primary Level -
Japitan Elementary School
01.2007
Skills
- Computer literate
- Good in oral and written communication
- Loves reading informative books and references
- Good comprehension skills
Personal Information
- Age: 29
- Height: 5'1
- Weight: 70 kls
- Citizenship: Filipino
- Place of Birth: Barili, Cebu
- Date of Birth: 07/12/95
- Marital Status: Married
- Religion: March of Faith
Timeline
Sales Telemarketing Executive
Blueprint Business Solutions Corp
07.2023 - 02.2025
CSR
TECHMAHINDRA
09.2022 - 03.2023
CSR-TECH SUPPORT
TELEPERFORMANCE- CEBU INSULAR
06.2022 - 07.2022
CASHIER
BROTHER BRYAN'S FOOD CORPORATION-PRITONG MANOK
07.2018 - 10.2018
Secondary Level -
Santa Ana Academy Barili Inc.
Primary Level -
Japitan Elementary School