Michael Angelo Reyes
Call Center Agent/Teammate
Floridablanca
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work History
Teammate
Lizardbear Tasking Incorporated (TaskUs)
Clark Global CIty
09.2021 - Current
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
- Described menu items in detail and educated customers about meal options.
Customer Service Representative /Technical Support Representative
STARTEK Philippines (Angeles)
Angeles City
10.2019 - 02.2021
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dishwasher
Yakimix SM Pampanga
San Fernando
02.2019 - 07.2019
- Stepped into additional roles during busy times to boost coverage of important stations.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Store Associate
Jhunsie Water Station
Floridablanca
01.2018 - 12.2018
- Logged reports, expenses, receipts, and sales in company database.
- Increased sales and customer satisfaction through personalized servicing.
Education
Vocational - Computer Hardware
ISTSD
Floridablanca,Pampanga 06.2014 - 02.2015
High School Diploma -
Diosdado Macapagal Memorial High School
Solid , Floridablanca , Pampanga 06.2010 - 03.2014
Elementary Education - Basic Elementary Education
Mabical Elementary School
Mabical , Floridablanca , Pampanga 06.2004 - 03.2010
Skills
Flexible and Adaptable
Critical Thinking
Teambuilding
Problem-Solving
Decision-Making
Customer service expert
Technical issues analysis
Technical documents comprehension
Application support
Software diagnosis
Timeline
Teammate
Lizardbear Tasking Incorporated (TaskUs)
09.2021 - Current
Customer Service Representative /Technical Support Representative
STARTEK Philippines (Angeles)
10.2019 - 02.2021
Dishwasher
Yakimix SM Pampanga
02.2019 - 07.2019
Store Associate
Jhunsie Water Station
01.2018 - 12.2018
Vocational - Computer Hardware
ISTSD
06.2014 - 02.2015
High School Diploma -
Diosdado Macapagal Memorial High School
06.2010 - 03.2014
Elementary Education - Basic Elementary Education
Mabical Elementary School
06.2004 - 03.2010