Adobe Photoshop
Michael Musahari
Davao City
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offFlexible work hoursHealthcare benefitsSummary
Highly dedicated Customer Service and Technical Support Professional with 3+ years of experience in the BPO industry. Adept at managing customer inquiries, resolving complex issues, and providing exceptional support to ensure a positive customer experience. Proficient in Microsoft Office Suite, and skilled in video and photo editing software, including Adobe Photoshop, Illustrator, and Canva. Seeking to leverage strong communication and problem-solving skills in a new opportunity.
Work History
Service Crew
Jolly Management Solution Inc.
- Provided friendly and efficient service to a high volume of customers, ensuring a positive dining experience.
- Collaborated with team members to prepare food and beverages, maintain cleanliness, and restock supplies during peak hours.
- Resolved customer complaints regarding orders and service, often de-escalating issues to ensure customer satisfaction.
- Maintained a clean and organized work station, adhering to all food safety and sanitation standards.
Customer Service Representative
- Resolved an average of 50+ customer inquiries per day while maintaining a high customer satisfaction rating.
- De-escalated and resolved complex customer complaints to ensure a positive customer experience and retain loyalty.
- Utilized a multi-channel support system to assist customers via phone, email, and live chat.
- Collaborated with team members and management to address escalated issues and improve service efficiency.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
01.2016
High School Diploma -
06.2009 - 04.2013
Skills
- Microsoft Office Suite
- Video and Photo Editing
- CRM Software
- Customer Service
- Problem-Solving
- De-escalation
- Multitasking
- Communication
- Teamwork
Personal Information
Highly effective Customer Service and Technical Support Professional with over 4 years of experience in the Business Process Outsourcing (BPO) industry. Proven ability to expertly manage customer inquiries, resolve complex technical issues, and deliver exceptional support that consistently drives a positive customer experience. Proficient in the Microsoft Office Suite and possesses valuable digital media skills, including expertise in video and photo editing software such as Adobe Photoshop, Illustrator, and Canva. Seeking to apply strong communication, technical aptitude, and problem-solving skills in a challenging new role.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- TESDA(Customer Service NC II) Training - 236 hours
- TESDA(Book Keeping NC II) Training - 236 hours
Overview
1
1
Customer Service Representative
2
2
Technical Service Representative
Software
Adobe Illustrator
Canva
Capcut
Microsoft Excell
Microsoft Word
Languages
English
Bilingual or Proficient (C2)
Timeline
DATU SIANG NATIONAL HIGHSCHOOL - High School Diploma,
06.2009 - 04.2013
Service Crew - Jolly Management Solution Inc.
Customer Service Representative -
STI COLLEGE COTABATO - Bachelor of Science, INFORMATION TECHNOLOGY