Work Preference
Summary
Work History
Education
Skills
Personal Information
Work Availability
Accomplishments
Certification
Overview
Software
Languages
Timeline
Michael Musahari

Michael Musahari

Davao City
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceWork from home optionPaid time offFlexible work hoursHealthcare benefits

Summary

Highly dedicated Customer Service and Technical Support Professional with 3+ years of experience in the BPO industry. Adept at managing customer inquiries, resolving complex issues, and providing exceptional support to ensure a positive customer experience. Proficient in Microsoft Office Suite, and skilled in video and photo editing software, including Adobe Photoshop, Illustrator, and Canva. Seeking to leverage strong communication and problem-solving skills in a new opportunity.

Work History

Service Crew

Jolly Management Solution Inc.
  • Provided friendly and efficient service to a high volume of customers, ensuring a positive dining experience.
  • Collaborated with team members to prepare food and beverages, maintain cleanliness, and restock supplies during peak hours.
  • Resolved customer complaints regarding orders and service, often de-escalating issues to ensure customer satisfaction.
  • Maintained a clean and organized work station, adhering to all food safety and sanitation standards.

Customer Service Representative

  • Resolved an average of 50+ customer inquiries per day while maintaining a high customer satisfaction rating.
  • De-escalated and resolved complex customer complaints to ensure a positive customer experience and retain loyalty.
  • Utilized a multi-channel support system to assist customers via phone, email, and live chat.
  • Collaborated with team members and management to address escalated issues and improve service efficiency.

Education

Bachelor of Science - INFORMATION TECHNOLOGY

STI COLLEGE COTABATO, COTABATO CITY
01.2016

High School Diploma -

DATU SIANG NATIONAL HIGHSCHOOL, TUKANANES POBLACION VII COTABATO CITY
06.2009 - 04.2013

Skills

  • Microsoft Office Suite
  • Video and Photo Editing
  • CRM Software
  • Customer Service
  • Problem-Solving
  • De-escalation
  • Multitasking
  • Communication
  • Teamwork

Personal Information

Highly effective Customer Service and Technical Support Professional with over 4 years of experience in the Business Process Outsourcing (BPO) industry. Proven ability to expertly manage customer inquiries, resolve complex technical issues, and deliver exceptional support that consistently drives a positive customer experience. Proficient in the Microsoft Office Suite and possesses valuable digital media skills, including expertise in video and photo editing software such as Adobe Photoshop, Illustrator, and Canva. Seeking to apply strong communication, technical aptitude, and problem-solving skills in a challenging new role.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • TESDA(Customer Service NC II) Training - 236 hours
  • TESDA(Book Keeping NC II) Training - 236 hours

Overview

1
1

Customer Service Representative

2
2

Technical Service Representative

Software

Adobe Photoshop

Adobe Illustrator

Canva

Capcut

Microsoft Excell

Microsoft Word

Languages

English
Bilingual or Proficient (C2)

Timeline

DATU SIANG NATIONAL HIGHSCHOOL - High School Diploma,
06.2009 - 04.2013
Service Crew - Jolly Management Solution Inc.
Customer Service Representative -
STI COLLEGE COTABATO - Bachelor of Science, INFORMATION TECHNOLOGY
Michael Musahari