Michael Magsino

• Implemented security best practices, safeguarding sensitive data and minimizing vulnerabilities.
• Ensured smooth transition during major platform upgrades by meticulously planning rollouts, testing thoroughly, and providing post-deployment support when needed.
• Work as a Gateway Engineer to support Premium Support Clients (PSP) which ranges from large to very large enterprise segment.
• Resolve customer issues on Trendmicro Gateway, Deep Discovery, and Vision One products.
• Partnered with stakeholders to gather requirements and translate them into actionable engineering tasks.
• Addressed product performance issues by conducting thorough troubleshooting and debug log analysis of system components.
• Enhanced product performance by applying best practices.

• Provided exceptional IT support for staff members, resulting in increased productivity.
• Upgraded outdated systems with modern technology, enhancing overall performance and reliability.
• Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
• Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.

Comprehensively maintained stability of essential data backups on nightly basis.

• Determines system and network requirements and defines technical specifications and number of equipment needed to meet these requirements.
• Configures, installs and maintains computer systems such as network file/print/application/database servers, operating systems and network routers/hubs/system ID’s.
• Ensures that anti-virus patterns and patch levels are always updated.
• Defines distinct system rights of users on SAP R/3, e-mail and network.
• Ensures proper maintenance of server, UPS, printer and users’ workstations and proper installation of authorized licensed software.
• Ensures that server file backup is performed periodically.
• Initiates appropriate corrective action to resolve system performance issues, system failures and problems as they occur.
• Maintains a log of network/system performance levels, problems and resolution procedures that are implemented.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Develop in-depth understanding on Syteline application (ERP) and undertake analysis, design and implementation on changes to present system.
• Provide support to end users of Syteline, Report Builder, Business Intelligence and other IT related field to ensure speedy and effective resolution to user's problems.
• Manage servers, IT facilities, LAN infrastructure and departmental computers including disaster and recovery action plans.
• Keep abreast and conduct inquiries pertaining to development of new information systems to meet current scheme.
• Plan, organize, control and manage day to day IT operation.
• Multi-media over all in-charge. (video presentation using Sony Vegas and photo editing using Adobe Photoshop CS2 )