Michael Gabriel Magno
City of San Jose del Monte
Summary
To join a growing organization that offers challenges and the opportunity to grow with the company, where goals and objectives are clearly established and the tools to reach
Overview
8
8
years of professional experience
Work History
Email Support (Gaming account)
Lizardbear Tasking Inc.
Pasig
10.2025 - 04.2026
- Handled user inquiries via email to ensure timely support and resolution.
- Investigated user accounts to safeguard against unauthorized logins and transactions.
- Document issues and resolutions for future reference.
Customer Service Representative (E-mail)
Concentrix
02.2024 - 09.2025
- Responded to seller inquiries about shipments, orders, plans, and company policies, ensuring clarity and support.
- Submitted tickets to relevant teams for specialized concerns, facilitating timely resolution of issues.
- Investigated lost units of seller inventory, identifying root causes to prevent future occurrences.
Technical Support Representative Tier 2 (Inbound)
Alorica
01.2023 - 01.2024
- Troubleshoot devices and network related issues.
- Submitted tickets to network engineers for cell tower-related network issues, facilitating timely resolutions.
- Processed warranty replacements for devices with manufacturing defects, ensuring customer satisfaction.
- Accurately processed customer orders, contributing to streamlined order fulfillment.
Customer Service Representative (Inbound)
Alorica
02.2022 - 01.2023
- Assisted customers in troubleshooting devices including phones, jetpacks, tablets, modems, and watches to resolve technical issues.
- Informed customers about their plans and promotions, ensuring they understood options and benefits.
- Guided customers in tracking their orders and submitting tickets for lost orders to facilitate timely resolutions.
- Processed customer orders efficiently at the sales counter.
- Managed US Telco account details to ensure customer satisfaction.
- Assisted customers with their billing concern.
Customer Service Associate (Inbound)
Concentrix
09.2021 - 01.2022
- Processed customer orders efficiently, enhancing overall service experience
- Processed customer payments efficiently
- Assisted customers with inquiries regarding canceled orders, providing timely resolutions
- Validated canceled orders to prevent potential fraud, ensuring customer security
- US retail account
Servicecrew
Quantum Amusement Corporation
10.2018 - 07.2019
- Assisted customers with inquiries about arcade machine functionality, enhancing user experience
- Maintained cleanliness of arcade area
- Resolved minor issues with arcade machines to ensure uninterrupted gameplay
Education
Bachelor of Science - Hospitality Management
Bulacan State University-Sarmiento Campus
San Jose Del Monte, Bulacan01-2020
High School -
Sapang Palay National Highschool
01-2014
Elementary -
Lawang Pare (BBI) Elementary School
01-2010
Skills
- Email support
- Account investigation
- Claim management
- Technical troubleshooting
- Order processing
- Customer relationship management
- Adaptability in fast-paced settings
- Collaborative teamwork
- Fast typing
- Familiarity with ticketing systems
Personal Information
- Date of Birth: 10/20/97
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Place of Birth: San Jose del Monte City
References
- Siegfried Roi Badaruddin, Technical Support Representative, Alorica, 09567860148
- Mark Lauren Diaz, Team Manager, Alorica, 09917321062
- Gilbert Gatmaitan, Team Manager, Alorica, 09062436157
Trainings And Seminars Attended
- Housekeeping NCII, AITEE, Novaliches, Quezon City, 11/29/16
- St. Giles Hotel's Familiarization Program, Metro Manila, 10/11/15
- Barista 101: The Art and Craft of Coffee and Blending, Bulacan State University-Sarmiento Campus, City of San Jose Del Monte, Bulacan, 02/28/19
- Social Entrepreneurship: New Models of Sustainable Social Change, San Jose Del Monte, Bulacan, Starmall SJDM, Event Hall, 11/05/16
- Max's Restaurant Educational Tour, San Jose Del Monte, Bulacan, Max's Restaurant, 04/12/18
Professional Attainments
- Top 3 Tech Agent, 119.17%, May, 2023
- Highest 7dr, 84.62%, July, 2023
Timeline
Email Support (Gaming account)
Lizardbear Tasking Inc.
10.2025 - 04.2026
Customer Service Representative (E-mail)
Concentrix
02.2024 - 09.2025
Technical Support Representative Tier 2 (Inbound)
Alorica
01.2023 - 01.2024
Customer Service Representative (Inbound)
Alorica
02.2022 - 01.2023
Customer Service Associate (Inbound)
Concentrix
09.2021 - 01.2022
Servicecrew
Quantum Amusement Corporation
10.2018 - 07.2019
Bachelor of Science - Hospitality Management
Bulacan State University-Sarmiento Campus
High School -
Sapang Palay National Highschool
Elementary -
Lawang Pare (BBI) Elementary School