Melanie Oro Isip
N.A.
Summary
Successful Customer Service Representative with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Email Support
Concentrix
01.2023 - 01.2024
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Contributed to the development of new email support processes, resulting in more efficient problem resolution.
- Assisted clients with troubleshooting issues remotely via phone or email support prior to dispatching a technician on-site when necessary.
- Boosted brand loyalty with exceptional email support, resulting in repeated business from satisfied customers.
TSR - HP
Concentrix
01.2022 - 01.2023
- WFH
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted clients with troubleshooting issues remotely via phone or email support prior to dispatching a technician on-site when necessary.
- Boosted brand loyalty with exceptional email support, resulting in repeated business from satisfied customers.
CSR - Locksmith
Qualfon
01.2018 - 01.2022
CSR/Xsell - Virgin Media Account
Sitel Philippines
01.2015 - 01.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
CSR - Sears Account
Sitel Philippines
01.2015 - 07.2015
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Responded to customer requests for products, services, and company information.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Education
BS Nursing -
La Consolacion College
Mendiola, ManilaSecondary - undefined
Quiapo Parochial School
Hidalgo, ManilaPrimary - undefined
Sta. Catalina College
Legarda, ManilaSkills
- Telephone and email support
- Email support
- Remote imaging support
- Office workflow support
- Product support escalation
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Call management
- Adaptability and flexibility
- Complaint resolution
- Time management
- Customer relations
Educational Attainment
La Consolacion College, BS Nursing, Mendiola, Manila, Quiapo Parochial School, Hidalgo, Manila, Sta. Catalina College, Legarda, Manila
Timeline
Email Support
Concentrix
01.2023 - 01.2024
TSR - HP
Concentrix
01.2022 - 01.2023
CSR - Locksmith
Qualfon
01.2018 - 01.2022
CSR/Xsell - Virgin Media Account
Sitel Philippines
01.2015 - 01.2017
CSR - Sears Account
Sitel Philippines
01.2015 - 07.2015
Secondary - undefined
Quiapo Parochial School
Primary - undefined
Sta. Catalina College
BS Nursing -
La Consolacion College
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