MICAH G. MALAPAJO
Fort Bonifacio, Taguig
Summary
To be part of a company that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
5
5
years of professional experience
Work History
In-App Chat Specialist/Subject Matter Expert
Security Bank Corporation
08.2019 - Current
- Responding to the customer's inquiries, requests, and complaints via the online banking platform of the company.
- Working with team members to define and agree on current and potential future business processes.
Customer Service Representative
Telus International
01.2019 - 07.2019
- Answering inbound calls, to address customer's concerns.
Education
Bachelor of Arts - Aviation Communication
Philippine State College of Aeronautics
Piccio Garden Villamor Air Base Pasay City04.2018
Skills
- Adaptability
- Email writing
- Knowledgeable in Microsoft Office
- Problem-Solving Skills
- Flexibility
- Communication Skills
Personal Information
Age: 26 years old
Gender: Female
Date of birth: July 4, 1997
Citizenship: Filipino
References
Maya V. Reynes
Team Leader
Security Bank Corporation
09155381073
Katrina Keisha Salting
Operations Specialist
Security Bank Corporation
09489253797
Ma. Shaina Miranda
Sr. Graphic Designer
Focus Global Inc.
09287530777
Timeline
In-App Chat Specialist/Subject Matter Expert
Security Bank Corporation
08.2019 - Current
Customer Service Representative
Telus International
01.2019 - 07.2019
Bachelor of Arts - Aviation Communication
Philippine State College of Aeronautics
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