Mirasol Balag
Las Piñas City
Summary
As an experienced Records Specialist and former Travel Consultant, I excel at managing records and developing excellent client relationships. I demonstrated expertise in research, critical thinking, and great communication, which significantly increased team productivity and client satisfaction. I am skilled at maintaining confidentiality and adaptability, and I constantly provide high-quality, correct work.
Overview
6
6
years of professional experience
Work History
Records Specialist - Subject Matter Expert
Peak Outsourcing
01.2021 - 12.2024
- Provides direct updates to the client (law firm) on the task provided.
- Assist the team with any concerns regarding requests or tasks.
- Monitoring the individual and team's productivity/scores.
- Evaluate logs/notes, coach, and audit the team's performance.
- Creating requests, conducting research, and updating facility information, then following up via email and phone calls.
- Retrieving and reviewing records.
Travel Consultants
IGT Solutions
06.2019 - 11.2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Education
Bachelor’s In Tourism - Tourism And Hospitality Management
University of Perpetual Help System DALTA
Las Piñas06.2019
Skills
- Records management
- Research
- Information retrieval
- File retrieval
- Phone answering
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Data entry
- Professionalism
- Records accuracy
- Adaptability
- Confidentiality practices
Timeline
Records Specialist - Subject Matter Expert
Peak Outsourcing
01.2021 - 12.2024
Travel Consultants
IGT Solutions
06.2019 - 11.2020
Bachelor’s In Tourism - Tourism And Hospitality Management
University of Perpetual Help System DALTA
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